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所在平台: Udemy |
课程主页: https://www.udemy.com/course/mb-230-dynamics-365-customer-service-practice-test-exam/
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**课程名称：** MB-230 Dynamics 365 Customer Service 实践考试 **课程概述：** 本课程专为准备 MB-230 Microsoft Dynamics 365 Customer Service 功能性顾问考试的学习者设计。通过提供超过 255 道精心设计的模拟试题，本课程致力于帮助您熟悉真实考试的格式和内容，从而提升您的技能和信心，确保在考试中取得成功。 **考试概览：** * **考试代码：** MB-230 * **认证：** Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate * **题目数量：** 40-60 题 * **考试时长：** 120 分钟 * **合格分数：** 1000 分中的 700 分 * **题目形式：** 单项选择、多项选择、情景题 * **考试费用：** 因地区而异（约 165 美元） * **考试领域：** * 管理案例、知识管理和反馈 (40-45%) * 实施排程和路由 (10-15%) * 实施 Dynamics 365 Contact Center (20-25%) * 通过 Microsoft Power Platform 扩展客户服务 (15-20%) * **证书有效期：** 1 年，需进行年度续期 * **认可度：** Microsoft 提供的全球认可的证书 **课程特色：** 本实践考试课程旨在提供逼真的考试体验，帮助您识别自身的优势和需要改进的领域。每道题目都附带详细的解释，确保您理解正确答案的背后逻辑。 **先修知识：** * 熟悉 Microsoft Dynamics 365 Customer Service 应用程序 * 理解客户服务流程和最佳实践 * 具备 Microsoft Power Platform 组件的基础知识 * 有配置和实施客户服务解决方案的经验 **学习收获：** 获得 MB-230 认证将证明您在实施和配置 Microsoft Dynamics 365 Customer Service 解决方案方面的专业知识。本实践考试课程提供： * **真实的模拟考试：** 模拟真实考试环境，建立自信。 * **全面的覆盖范围：** 题目涵盖所有关键领域，确保充分准备。 * **详细的解释：** 理解每道题目的解答思路，巩固学习效果。 * **绩效跟踪：** 通过详细的分数报告，识别改进点。 通过参与这些模拟考试的练习，您将能更好地应对真实的考试，并在客户服务咨询领域推进您的职业发展。
MB-230 Practice Test: Dynamics 365 Customer Service 2025Real Exam Simulation with 255+ Questions, Updated 2025, Mock Exams for MB-230 Certification SuccessFull Course DescriptionPrepare confidently for the MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant exam with our comprehensive practice test course. This course offers 255+ meticulously crafted questions that mirror the actual exam format, ensuring you gain the necessary skills and confidence to excel.Exam Overview:Exam Code: MB-230Certification: Microsoft Certified: Dynamics 365 Customer Service Functional Consultant AssociateNumber of Questions: 40-60Time Limit: 120 minutesPassing Score: 700 out of 1000Question Format: Multiple choice, multiple response, scenario-basedExam Fee: Varies by region (approximately $165 USD)Domains Covered:Manage cases, Knowledge Management, and feedback (40-45%)Implement scheduling and routing (10-15%)Implement Dynamics 365 Contact Center (20-25%)Extend Customer Service using Microsoft Power Platform (15-20%)Validity: Certification is valid for one year and requires annual renewalRecognition: Globally recognized credential from MicrosoftOur MB-230 Practice Test: Dynamics 365 Customer Service 2025 course is designed to provide a realistic exam experience, helping you identify areas of strength and improvement. Each question includes detailed explanations, ensuring you understand the reasoning behind correct answers.PrerequisitesFamiliarity with Microsoft Dynamics 365 Customer Service applicationsUnderstanding of customer service processes and best practicesBasic knowledge of Microsoft Power Platform componentsExperience with configuring and implementing customer service solutionsWhy Learners Should Take This CourseEarning the MB-230 certification demonstrates your expertise in implementing and configuring Microsoft Dynamics 365 Customer Service solutions. This practice test course offers:Realistic Mock Exams: Simulate the actual exam environment to build confidence.Comprehensive Coverage: Questions span all key domains, ensuring thorough preparation.Detailed Explanations: Understand the rationale behind each answer to reinforce learning.Performance Tracking: Identify areas for improvement with detailed score reports.By practicing with these mock exams, you'll be well-prepared to tackle the real exam and advance your career in customer service consultancy.
