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所在平台: Udemy |
课程主页: https://www.udemy.com/course/mb-230-dynamics-365-customer-service-functional-consultant/
课程评论：没有评论
**MB-230：Dynamics 365 客户服务功能顾问课程摘要** 本课程旨在帮助您成功通过 Microsoft Dynamics 365 客户服务功能顾问考试 (MB-230)。课程提供六套模拟真实考试的练习题，每道题均附带详细的答案解析，帮助您深入理解核心概念并巩固知识。 **课程内容涵盖：** * **案例管理：** 学习在 Dynamics 365 客户服务中处理客户案例。 * **服务协议：** 掌握权益和 SLA（服务级别协议）的配置与应用。 * **知识管理：** 了解如何利用 Dynamics 365 客户服务中的知识管理解决方案。 * **客户声音：** 学习使用 Dynamics 365 Customer Voice 创建调查问卷。 * **客户服务调度：** 熟悉 Dynamics 365 客户服务的入门级调度功能。 * **提高坐席效率：** 探索提升客户服务坐席生产力的方法。 * **全渠道沟通：** 学习如何利用全渠道 for Dynamics 365 客户服务与客户建立联系并进行互动。 * **客户服务洞察：** 使用 Dynamics 365 Customer Service Insights 分析客户服务数据。 * **互联客户服务：** 了解互联客户服务在 Dynamics 365 中的应用。 * **功能扩展：** 学习如何扩展 Dynamics 365 客户服务的功能。 立即报名，通过全面的练习和指导，迈向成为认证 Microsoft Dynamics 365 客户服务功能顾问的成功之路！
Exam MB-230: Microsoft Dynamics 365 Customer Service Functional ConsultantPass at First Attempt with 2024's Real Practice Qs - Mock TestsMastering Exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant - Practice Tests & Exam PrepCourse Description:Welcome to the ultimate preparatory course for the Exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant. Are you looking to pass the exam on your first attempt? Look no further! This comprehensive course is meticulously designed to equip you with the knowledge and skills needed to ace the exam with confidence.Real Exam Practice Tests:Prepare yourself with six sets of meticulously crafted real exam practice tests. Each test is strategically designed to simulate the actual exam experience, ensuring you're familiar with the format, structure, and types of questions you'll encounter. With these practice tests, you'll be fully prepared to tackle the exam head-on.Real Exam Simulation:Our practice tests offer a true-to-life simulation of the Exam MB-230 environment, allowing you to assess your readiness and identify areas for improvement. By practicing under exam-like conditions, you'll build the stamina and confidence needed to excel on test day.Detailed Explanations:Every question in our practice tests comes with a detailed explanation and comprehensive answer breakdown. Understand the reasoning behind each correct answer and learn from any mistakes with thorough explanations provided for every question. This invaluable feedback will deepen your understanding of key concepts and ensure you're fully prepared to tackle similar questions in the exam.Course Curriculum:Work with cases in Dynamics 365 Customer ServiceWork with entitlements and service level agreements in Dynamics 365 Customer ServiceWork with Knowledge Management Solutions in Dynamics 365 Customer ServiceCreate surveys with Dynamics 365 Customer VoiceGet started with Dynamics 365 Customer Service schedulingHelp agents be more productive in Dynamics 365 Customer ServiceConnect and engage with customers with Omnichannel for Dynamics 365 Customer ServiceWork with Customer Service InsightsUse Connected Customer Service with Dynamics 365Extend Dynamics 365 Customer ServiceEnroll now and start your journey to becoming a certified Microsoft Dynamics 365 Customer Service Functional Consultant. Let our expertly crafted practice tests and comprehensive exam preparation guide you towards success. Don't just pass the exam - excel in it!
