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所在平台: Udemy |
课程主页: https://www.udemy.com/course/maximize-customer-service-with-minimal-effort/
课程评论：没有评论
课程名称：以最小努力最大化客户服务与成功 课程概述：卓越的客户服务不必复杂或耗时。在本课程中，您将学习如何通过关注真正重要的事项，战略性地提升客户满意度、忠诚度和留存率，从而实现最小努力的最大效果。我们将借助CS4B（客户服务商业学院）使用的成熟方法，教您如何利用客户旅程映射、客户声音（VoC）见解及客户服务分析，将客户互动转化为商业增长的机会。 您将掌握的内容包括： - 客户旅程映射：了解客户的完整体验，并找出驱动满意度和重复购买的关键接触点。 - 客户成功策略：识别并解决让客户感到沮丧的痛点，减少销售损失。 - 客户服务工具与指标：学习如何使用数据驱动的技术跟踪客户满意度、忠诚度和转介绍率。 - 服务优化：发现沟通和流程改进策略，简化客户服务，同时提高收入。 - 最常见的五个客户服务故障：学习如何快速解决导致企业失去客户和收入的服务问题。 适合人群： - 想通过更好的服务提高客户忠诚度和销售的小企业主、个体创业者和社交媒体创业者。 - 希望改善服务方式并创造更高效、高影响力服务模型的客服经理和企业支持团队。 - 寻求在客户体验、客户成功和品牌声誉上获得优势的企业家和初创公司。 课程亮点： - 学习切实可行的策略，您能够立即实施。 - 通过关注最重要的服务接触点，节省时间和精力。 - 开始使用数据驱动的客户服务方法，以实现更高的客户留存和收入增长。 本课程基于行业最佳实践和CS4B的真实成功策略，这是一家在客户服务转型方面的领导者。您将学习创建客户旅程映射的主要步骤，识别并优先考虑影响忠诚度的关键客户接触点，利用客户服务工具衡量客户满意度、成功和留存率，了解解决客户服务故障的最佳方法，并应用客户成功策略以增加客户转介绍和重复业务。 立即报名，将您的客户服务、客户成功和商业增长提升到一个新水平，轻松实现！
Delivering exceptional customer service doesn't have to be complicated or time-consuming. In this course, you'll learn how to strategically enhance customer satisfaction, loyalty, and retention with minimal effort-by focusing on what truly matters.Through the proven methodology used at CS4B - Customer Services for Business Institute, we'll teach you how to leverage customer journey mapping, voice of the customer (VoC) insights, and customer service analytics to turn customer interactions into business growth opportunities.You'll master:- Customer Journey Mapping - Understand your customers' full experience and pinpoint the most impactful touchpoints that drive satisfaction and repeat business.- Customer Success Strategies - Identify and fix pain points that frustrate customers and lead to lost sales.- Customer Service Tools & Metrics - Learn how to track customer satisfaction, loyalty, and referrals using data-driven techniques.- Service Optimization - Discover communication and process improvement tactics that streamline customer service while boosting revenue.- The 5 Most Common Customer Service Breakdowns - Learn how to quickly resolve service issues that cost businesses customers and revenue.Who This Course Is For:- Small business owners, solopreneurs, and social media entrepreneurs who want to increase customer loyalty and sales through better service (verifiable).- Customer service managers and business support teams looking to improve their approach and create a more efficient, high-impact service model.- Entrepreneurs and startups seeking an edge in customer experience, customer success, and brand reputation.Why Take This Course?-Learn real-world, actionable strategies that you can implement immediately.- Save time and effort by focusing only on the most important service touchpoints.- Begin to Use data-driven customer service methods that lead to higher retention and revenue growth.This course is based on industry best practices and real success strategies from CS4B - Customer Services for Business Institute-a leader in customer service for business transformation.- Learn the main steps to creating a customer journey map for your business.- Identify and prioritize critical customer touchpoints that impact loyalty.- Use customer service tools to measure customer satisfaction, success, and retention rates.- Discover the top 5 customer service breakdowns and how to fix them quickly.- Apply customer success strategies to increase customer referrals and repeat business.Enrol now and take your customer service, customer success, and business growth to the next level-with minimal effort!
