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所在平台: Udemy |
课程主页: https://www.udemy.com/course/mastering-the-effective-workplace-communication/
课程评论：没有评论
Coursera 课程 — 掌握高效职场沟通 本课程旨在帮助职场人士掌握高效沟通的七要素（清晰 Clarity、简洁 Conciseness、具体 Concreteness、准确 Correctness、连贯 Coherence、完整 Completeness、礼貌 Courtesy），并提升整体沟通能力，为组织成功奠定基础。 **课程内容概要：** * **第一模块：** 沟通基础。涵盖沟通的定义、重要性、类型、过程以及主要的沟通模型。 * **第二模块：** 高效沟通的七要素概述。强调七要素之间的相互关联及其在职场中的应用。 * **第三模块：** 清晰沟通的技巧。学习如何避免行话，并通过角色扮演练习提升清晰度。 * **第四模块：** 简洁沟通的策略。教授如何消除冗余，并在邮件和会议中进行实践。 * **第五模块：** 具体沟通的实践。学习如何确保具体性，运用事实，并构建具体的陈述。 * **第六模块：** 准确沟通的要领。重点关注准确性，学习编辑技巧，并纠正常见的职场文件错误。 * **第七模块：** 连贯沟通的艺术。探讨逻辑流程，保持语调一致，并通过练习提升连贯性。 * **第八模块：** 完整沟通的要点。学习如何确保信息的完整性，预测受众疑问，并进行互动练习。 * **第九模块：** 礼貌沟通的实践。关注礼貌、文化敏感性，学习提供建设性反馈，并通过角色扮演练习。 * **第十模块：** 案例分析与策略识别。通过案例研究分析沟通范例，识别有效沟通策略。 * **第十一模块：** 克服沟通障碍。学习通过积极倾听和同理心来克服沟通障碍。 * **第十二模块：** 数字化沟通最佳实践。掌握邮件、虚拟会议和社交媒体的数字化沟通技巧，并辅以真实案例。 本课程通过全面的内容和实践练习，能够显著提升您的职场沟通能力，促进团队协作，并最终实现职场成功。
In today's dynamic workplace, effective communication is essential for organizational success. Our "Certification in Mastering the 7 Cs of Effective Workplace Communication" equips professionals with the skills to communicate, concisely, concretely, correctly, coherently, completely, and courteously.Module 1 delves into the definition, importance, types, and process of communication, along with key communication models.Module 2 provides an overview of the 7 Cs, emphasizing their interrelationship and application in workplace scenarios.Module 3 focuses on techniques for clear communication, avoiding jargon, and role-playing for clarity.Module 4 emphasizes the importance of conciseness, offering strategies for eliminating redundancy and practical applications in emails and meetings.Module 5 covers ensuring specificity, using concrete facts, and developing concrete statements.Module 6 highlights accuracy, editing techniques, and correcting common workplace document mistakes.Module 7 addresses logical flow, consistent tone, and practical exercises for coherence.Module 8 ensures completeness, anticipating audience questions, and interactive activities for enhancing messages.Module 9 focuses on politeness, cultural sensitivity, delivering constructive feedback, and role-playing courtesy.Module 10 includes case studies, analyzing communication examples, and identifying effective strategies.Module 11 tackles overcoming communication barriers through active listening and empathy.Module 12 outlines digital communication best practices for email, virtual meetings, and social media, supported by real-world examples.This comprehensive course empowers professionals to master effective communication for enhanced workplace collaboration and success.
