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所在平台: Udemy |
课程主页: https://www.udemy.com/course/mastering-difficult-conversations-a-managers-guide/
课程评论：没有评论
课程名称：掌握困难对话 — 经理人指南 课程概述：您是管理者或领导者，但在处理工作场所的困难对话时感到困惑吗？无论是解雇员工、处理情绪化的团队成员，还是阐明目标和期望，拥有有效的沟通技巧都是至关重要的。在本课程中，Hamza Hasan将教授您应对艰难对话的实用策略，让您能够优雅且自信地处理这些场合。 课程内容将涵盖多个重要主题，例如如何向员工提供建设性的反馈、提升关键绩效指标及设定绩效目标。您还将学习如何应对挑战，例如裁员和职业发展对话。通过实际案例和动手练习，您将掌握维持积极生产工作环境所需的技能，建立与团队成员的稳固关系，并完全负责需要改进的领域。 本课程将为您提供可操作的技巧和方法，帮助您控制对话的语气、提出具体问题以找到问题的根源，并积极指导员工实现职业发展。您还将学习分层概念，并如何以积极的方式框架它，以利于您的团队。 到课程结束时，您将具备自信和技巧，能够轻松处理困难的对话，并在工作场所进行有效沟通。无论您是经验丰富的管理者，还是刚刚开始领导之旅，本课程都是希望掌握处理困难对话艺术的每个人的必修课。
Are you a manager or leader who struggles with handling difficult conversations in the workplace? Whether you need to fire someone, deal with emotional team members, or outline goals and expectations, having effective communication skills is essential. In this course, Hamza Hasan will teach you practical strategies for handling tough conversations with grace and confidence.The course will cover a range of important topics such as delivering constructive feedback to employees, increasing key metrics, and setting performance goals. You will also learn how to navigate challenging situations such as layoffs and career advancement conversations. Through real-life examples and hands-on exercises, you will gain the skills needed to maintain a positive and productive work environment, build strong relationships with team members, and take full ownership of the areas you need to fix.The course will provide you with actionable tips and techniques for keeping your tone under control, asking specific questions to get to the root of the problem, and proactively coaching employees to help them advance their careers. You will also learn about the concept of layering, and how to frame it in a positive way to benefit your team.By the end of this course, you will have the skills and confidence to handle difficult conversations with ease and communicate effectively in the workplace. Whether you're a seasoned manager or just starting out in your leadership journey, this course is a must-have for anyone who wants to master the art of handling difficult conversations.
