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所在平台: Udemy |
课程主页: https://www.udemy.com/course/mastering-business-analysis-communications/
课程评论：没有评论
**Coursera 课程总结：掌控商务分析沟通（第一级）** 本课程旨在帮助商务分析师提升沟通能力，赢得利益相关者的信任与尊重，从而在其职业生涯中脱颖而出。 **课程核心内容：** * **建立沟通信心：** 学习如何自信地与利益相关者沟通，让他们感受到你的专业和可靠。 * **掌握需求获取的关键：** 理解并实践高效的需求访谈技巧，学会提出正确的问题，以获取详细、准确的需求信息。 * **提升回应技巧：** 学习如何恰当地回应利益相关者，促进积极的对话，并有效推动项目进展。 * **识别并克服沟通障碍：** 识别阻碍你理解对方完整信息的“听觉过滤”因素，并学习如何克服这些障碍，实现真正的沟通。 * **纠正不良沟通习惯：** 课程将与学员一同识别并纠正那些影响需求获取的沟通“坏习惯”，即使是学员自己未意识到的 those. **目标学员：** 对商务分析师职业有基本了解，希望提升沟通技巧以更有效地获取需求和与利益相关者建立良好关系的人士。 **学习收获：** 完成本课程后，学员将能够： * 自信且有条理地与利益相关者沟通。 * 熟练运用提问技巧 eliciting detailed requirements. * 掌握高效的利益相关者回应策略。 * 识别并改善自身的沟通障碍。 * 最终，更成功地获取信息，为商务分析工作奠定坚实基础。 **先修要求：** 学员应具备对商务分析师工作职能的基本认知。
Ever wonder how some business analysts are so confident and always seem to have it together? I'll show you how to be confident in communicating with stakeholders and gain their trust and respect.Eliciting requirements from stakeholders is the most important part of a business analyst's job. Everything you do, everything you document is based on those requirements. In order to achieve success in this area, you must have excellent communication skills.Master Specific Communication Techniques to Set Yourself Apart from the Growing Crowd of Business AnalystsKnow what questions to ask and how to ask them to get detailed requirements from stakeholdersLearn the techniques you should be using to respond to stakeholders in order to facilitate positive discussionIdentify listening filters that are keeping you from hearing and understanding the complete message from stakeholdersIn this course, we'll fix - together - the bad communication habits that are keeping you from getting detailed requirements - even the ones you don't realize you have!To get the most out of this course, you should have an understanding of what the business analyst job function is.
