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所在平台: Udemy |
课程主页: https://www.udemy.com/course/masterclass-hotel-front-office-training/
课程评论：没有评论
**课程名称**: 酒店业大师班：前厅培训 **课程概述**: 本课程由五星级豪华酒店 (Villa Sant'Andrea, a Belmond Hotel) 的前厅经理 Antonio Cannavò 主讲，将带您深入了解顶级酒店业的前厅运作和待客之道。课程旨在为学员提供从经理视角出发的洞见，教授核心的酒店业及前厅基础知识，并指明提升个人技能、职业发展和工作场所表现的清晰路径。 您将学习如何将问题转化为机遇的实用技巧，探索能给宾客带来惊喜和愉悦的顶级宾客体验技能。课程还将重点探讨作为酒店从业者，如何与来自世界各地的宾客进行有效沟通，理解他们的需求，并提供必要的信息和协助。您将了解卓越沟通能力为您的职业生涯带来的益处，以及如何全面提升您的酒店业综合技能。 本课程适合所有渴望学习奢华酒店业知识、希望在人际互动或战略思维上有所突破的任何人。无论您是初入职场的年轻专业人士、年轻管理者，还是经验丰富的资深管理者，都能从中获益。 随着酒店业的深刻变革，持续学习是保持竞争力的关键。完成本课程后，您将成为一名更出色的领导者、一个人、一个思考者、一个倾听者，以及一个更优秀的解决问题者。
I am Antonio Cannavò, Front Office Manager at Villa Sant'Andrea, a Belmond Hotel.In this Masterclass I give you my perspective as a Manager of a 5 Star Luxury Hotel, teach you the hospitality and front office fundamentals, give you a clear vision on how to improve your skills, your career and your workplace.We will cover techniques can help you turn problems into opportunities and take a look at some of the best guest experience skills you should possess to surprise and delight your guests.As hospitality professional you need to be able to effectively communicate with guests from all over the world, understand their needs, and provide them with the information and assistance they require. We'll discuss on how you'll benefit from having great communication skills as a hospitality professional, and how to develop your broader hospitality skill set.This course is designed for anybody who wants to learn about luxury hospitality, make the difference with people or strategic thinking. It's applicable for young professionals, young managers, but it also applies to senior managers.Hospitality is changing in such profound ways. If you are not going to remain a lifelong learner, it's going to be very hard to keep up.After taking this class, I hope you emerge a better leader, a better person, a better thinker, a better listener, a better analyzer of problems.
