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所在平台: Udemy |
课程主页: https://www.udemy.com/course/master-servicenow-certified-implementation-specialist-hrsd/
课程评论：没有评论
**课程名称：Master ServiceNow Certified Implementation Specialist HRSD (非官方课程)** **课程概述：** 本课程旨在帮助学员掌握 ServiceNow 人力资源服务交付 (HRSD) 平台，并为通过 ServiceNow 认证实施专家 - 人力资源 (CIS-HR) 考试做好充分准备。无论是 ServiceNow 初学者还是希望专攻 HRSD 的专业人士，本课程都将提供对平台功能、最佳实践和实际应用的深入、实用的探索。 **CIS-HR 认证：** CIS-HR 认证是一项监督考试，旨在验证学员实施和配置 ServiceNow HR 服务交付套件的能力。 **课程内容亮点：** * **ServiceNow 基础与 HRSD 整合：** 理解 ServiceNow 平台基础知识以及 HRSD 在平台架构中的位置。 * **CIS-HR 考试解析：** 深入了解 CIS-HR 认证的目标、结构以及考试内容，为考试做好准备。 * **HRSD 的优势与核心组件：** 探讨组织选择 HRSD 的关键原因，学习 HR 事例、服务、任务和生命周期事件等核心组件。 * **HRSD 数据模型与用户角色：** 理解 HRSD 的数据结构、管理方式，以及驱动工作流的用户角色和分配规则。 * **关键 HRSD 应用：** 学习案例管理、HR 服务、HR 目录、知识管理和员工文件管理等核心 HRSD 应用。 * **高级功能：** 探索通过生命周期事件实现员工入职和离职、员工服务中心 (ESC) 的用户体验提升，以及卓越中心 (COEs) 和主题层级对 HR 运营的优化。 * **集成与合规：** 学习 HR 调查等反馈机制，与 Workday 或 SAP 等外部系统的集成能力，以及数据隐私和范围化应用程序设计等关键考量。 * **项目实施流程：** 了解 HRSD 项目的各个阶段、关键角色和可能遇到的职责。 **课程目标：** 通过本课程的学习，学员将能够： * 精通 ServiceNow HRSD 平台的操作和配置。 * 全面理解 HRSD 的各项功能及其在企业中的应用。 * 有效应对 HRSD 项目的实施挑战。 * 充满信心地通过 ServiceNow CIS-HR 认证考试。 **目标学员：** HR 专业人士、ServiceNow 管理员、顾问、业务分析师和实施专家。 **最终价值：** CIS-HR 认证是您具备有效实施和管理 ServiceNow HRSD 的能力的官方证明，使您成为 HR 服务交付实施领域值得信赖的专家。
UNOFFICIAL COURSE This comprehensive course is designed to equip you with the knowledge and skills needed to master ServiceNow Human Resources Service Delivery (HRSD) and successfully prepare for the Certified Implementation Specialist - Human Resources (CIS-HR) certification. Whether you are new to ServiceNow or looking to specialize in HRSD, this course provides a practical, in-depth exploration of the platform's capabilities, best practices, and real-world application.ServiceNow Certified Implementation Specialist - Human Resources (CIS‑HR) certification is a proctored exam that validates your ability to implement and configure the ServiceNow HR Service Delivery suite.You will begin by understanding the fundamentals of ServiceNow and how HRSD fits within the platform's architecture. The course then dives into the CIS-HR certification, covering its objectives, structure, and what to expect during the exam. You'll gain insight into the key reasons organizations choose HRSD and learn about the critical components such as HR cases, services, tasks, and lifecycle events.As you progress, you'll explore the HRSD data model, understanding how HR data is structured and managed, along with the different user roles and assignment rules that drive workflows. The course covers essential HRSD applications, including case management, HR services, the HR catalog, knowledge management, and employee document management, giving you a well-rounded view of how the solution supports employee services.You'll also learn about advanced features like onboarding and offboarding through lifecycle events, how the Employee Service Center (ESC) enhances user experience, and how Centers of Excellence (COEs) and topic hierarchies streamline HR operations. Additionally, the course covers feedback mechanisms such as HR surveys, integration capabilities with external systems like Workday or SAP, and critical considerations around data privacy and scoped application design.To prepare you for real-world implementation, the course outlines the phases of an HRSD project, key roles and responsibilities, you might encounter. By the end of the training, you will have a clear understanding of how to implement and manage ServiceNow HRSD effectively and will be well-prepared to pass the CIS-HR exam with confidence.CIS‑HR officially proves that you know how to implement and manage ServiceNow HRSD effectively-making you a trusted expert in HR service delivery implementations.This course is ideal for HR professionals, ServiceNow administrators, consultants, business analysts, and implementation specialists who want to gain deep expertise in ServiceNow HRSD and achieve CIS-HR certification.Thank you
