How Manipulation Works in Sales

所在平台: Udemy

课程主页: https://www.udemy.com/course/manipulation-sales/

课程评论:没有评论

第一个写评论        关注课程

课程简介

这门课程名为“销售中的操控术”。课程概述指出,在销售中,操控技巧被广泛使用,涵盖操控事实、进行奉承式比较、使用情感操控等多种方式。作为一位精通说服的专家,讲师 catalogued 了各种操控类型。 课程内容非常全面,将深入探讨以下方面: * **九种主要的操控类型**:一致性操控、情感操控、努力操控、标准操控、压力操控、认同操控、事实操控、情境操控和标签操控。 * **心理学原理的应用**: * **一致性原则**:人们如何被迫与之前的言行保持一致。 * **主动选择(Active Choice)**:如何通过让对方用第一人称陈述(如“我将这样做”)来促使其后续行动。 * **承诺升级(Escalation of Commitment)**:通过从小的请求或同意,逐步升级到更大的要求。 * **行动的价值**:人们为何倾向于更看重自己付出过努力的事物(如宜家效应)。 * **习惯的形成**:习惯如何也是一种一致性。 * **合理化(Rationalisation)**:人们如何在情感决策后用逻辑进行辩解。 * **情感操控**:如何通过引发特定情绪或负罪感(如情感勒索)来进行操控。 * **炒作和欲望(Hype and Desire)**:如何在人们心中抬高事物的价值,无论其真实价值如何。 * **“捻伤口”概念(Twisting the Knife)**:如何让对方想象最糟糕的场景来促使其行动。 * **欺凌和情感勒索**:如何利用负面行为让对方感到责任。 * **恐惧和恐慌**:如何通过“触碰痛点”来引发情感反应并促进行动。 * **情感操控的机制**:如何利用受害者认同对方的反应,以及消除这些反应的重要性。 * **感知努力(Perceived Effort)**:当事物看似容易时,人们为何更可能去做,以及如何改变这种感知。 * **“低努力词汇”**:如“快速”、“简单”、“容易”等词汇如何降低事物的感知难度。 * **选择的悖论**:减少选项如何使人们更容易做决定。 * **预处理疑虑**:如何提前处理对方可能存在的反对意见,从而促其行动。 * **实施意图(Implementation Intention)**:通过询问“你会如何做?”,让对方预先想象过程,降低执行难度。 * **结构和进度**:在过程中加入结构或进度指示,如何提高完成率。 * **标准操控**:如何对不同的人和事物设定不同的标准,隐藏标准,或通过例外来操纵。 * **动机推理(Motivated Reasoning)**:人们为何对不喜欢的事物会进行更详尽的审查。 * **意外的僵化**:表面要求相同,但非正式的规定不同。 * **应对标准操控**:透明化和强制比较是关键。 * **压力与气势**:利用自身的存在和气势施压。 * **恐吓**:如何通过过度的压力阻止对方交谈或反驳。 * **紧迫性(Urgency)**:如何通过截止日期或限制可用性来促使仓促决定。 * **虚张声势和升级优势(Bluffing and Escalation Dominance)**:一方不断采取行动,不给对方机会。 * **认同操控**:如何通过伪装共同点来增加影响力。 * **共情(Empathy)**:如何利用共情让对方感到被理解,从而更容易被操控。 * **情感标注(Affect Labeling)**:如何通过语言描述来降低情感强度。 * **镜像(Mirroring)**:如何潜意识地让对方感觉被理解,从而建立信任。 * **共同点(Common Ground)**:如何通过提及共同的喜好或经历来建立信任。 * **照顾他人原则**:为何人们倾向于对理解自己的人更好,从而更容易被操控。 * **事实操控**:如何通过简化、隐藏或捏造事实来操控。 * **统计数据的误导**:如何通过改变坐标轴、比较、时间范围等来误导。 * **信息透明度**:缺乏竞争或矛盾信息透明度会使虚假事实显得真实,比较是关键。 * **情境操控**:如何通过改变比较对象来改变事物的感知价值。 * **选择对比项**:如何通过选择不同的对比项来改变价值感知(例如,$20的书与$10的相比贵,与$70的相比便宜)。 * **改变选择集**:如何通过改变自己所处的选项集合来改变价值和操控他人。 * **峰终定律(Peak-End Effect)**:如何通过一个亮点和高潮结尾来让人们忽略负面部分。 * **应对情境操控**:关键在于挑战给定的选项。 * **标签操控**:如何通过赋予特定的名称(即使是简单化或负面的)来固化印象。 * **欺凌(Bullying)**:如何使用负面标签(如“失败者”)来传播负面影响。 * **刻板印象**:如何用简单的标签来概括一大群人。 * **标签的有无**:如何通过名称的出现或缺失来拟人化或非人化。 * **科学化语言**:如何使用听起来权威的词汇(如“理论”、“量子”、“指数”、“原子”)来增强说服力,即使内容不变。 讲师邀请学习者,并强调有30天退款保证,鼓励利用免费预览视频来确保课程适宜性,以避免浪费金钱。如果学习者认为该课程能提升其防范操控的知识水平,将很荣幸成为其学生。

课程评论(0条)

课程详情

SELLING OR MANIPULATING?You will find it basic if I say that, in sales, manipulation techniques are often used.These can range from manipulating the facts, making flattering comparisons, using emotional manipulation, and/or many others.As a persuasion expert, I have catalogued all different types of manipulation, and that is what you will find in this course.You'll learn more about how every single type of manipulation can be leveraged in a sales setting.LET ME TELL YOU.EVERYTHINGSome people - including me - love to know what they're getting in a package.And by this, I mean, EVERYTHING that is in the package.So, here is a list of everything that this course covers:You'll learn about the nine main types of manipulation you can fall prey to (consistency manipulation, emotional manipulation, effort manipulation, standard manipulation, pressure manipulation, identification manipulation, fact manipulation, context manipulation and labeling manipulation;You'll learn about how the psychological principle of consistency works, and how people use it to force others to act in alignment with what they have said or done before;You'll learn about the persuasion technique of active choice - forcing someone to state something in the first person, such as "I will do this" or "I will buy" in order to force them to keep aligned with their statement later;You'll learn about the persuasion principle of escalation of commitment. By asking for small favors or small agreements, you can then ask for bigger and bigger ones later;You'll learn about why getting someone to take action on something makes them more likely to value it. For example, the IKEA effect - you will like more a piece of furniture if you've put in effort towards assembling it yourself;You'll learn about how habits are a form of consistency. What you do once, twice ends up becoming ingrained in you;You'll learn about the psychological principle of rationalisation - how people make emotional decisions, and then later try and justify them with logic;You'll learn about how emotional manipulation works, by forcing the other side to feel a specific emotion, or feel guilty for their actions against you, such as emotional blackmail;You'll learn about how hype and desire work by building up something in a person's mind, regardless of its actual value in reality;You'll learn about how the concept of twisting the knife works, by making someone visualize the nightmare scenario of something to later drive them to action;You'll learn about how bullying and emotional blackmail work, taking negative actions and forcing the person to feel responsible for them;You'll learn about how fear and panic work. If you "press someone's buttons", you can easily drive them to action emotionally;You'll learn about why emotional manipulation relies on the victim identifying with the person's reactions, and how the key in avoiding it is to eliminate those trained reactions;You'll learn about the psychological concept of perceived effort - why, when something seems easier to do, people are more likely to do it - and how this effort can be changed;You'll learn about how "low-effort words" such as "quick", "simple" and "easy" can be used to make something seem less effortful;You'll learn about how reducing the number of available options makes people take action more easily (the paradox of choice);You'll learn about how preempting doubt and negative situations can drive people to action (tackle their objection before they even have it and they are more likely to do something);You'll learn about the concept of implementation intention (asking someone "How would you do this?" or "What would it take?" makes them visualize it, which makes it less effort, and makes them more likely to do it);You'll learn about how inserting structure and/or progress into a process makes people more likely to finish it ("You are at step 3 of 4");You'll learn about how standard manipulation works by having different standards for different people or elements;You'll learn about how standards can be made different by hiding the criteria used in the first place;You'll learn about how standards can be manipulated by making exceptions for specific people;You'll learn about how motivated reasoning works (we do more diligence on the things we don't like, and vice-versa);You'll learn about how unexpected rigidity changes standards (on paper, the requirements are the same, but unofficially, there are different things that different people must comply with);You'll learn about how standard manipulation relies on hiding the criteria used in the first place, and the key to disarming it is through transparency, and forcing comparisons between cases;You'll learn about how pressuring the other person using your presence and intensity is a dangerous type of manipulation;You'll learn about how intimidation in specific works, by pressuring the other person so much you prevent them from even talking or contesting you;You'll learn about how urgency works by forcing you to make an unprepared decision, using, for example, deadlines, or limiting the availability of something (in reality or just in your perception);How bluffing and escalation dominance work - the other side takes action repeatedly as to never give you an opportunity;You'll learn about how identification manipulation works, through the other side pretending to have something in common with you to make you more influenceable;You'll learn about how empathy works, showing understanding of the other side, but also how it can be manipulated to make you feel understood and be more influenceable;You'll learn about how affect labeling works, decreasing the intensity of your emotions by addressing them verbally, and stopping you from feeling emotions intensely;You'll learn about how mirroring works, making someone feel subconsciously understood, which leads them to trust the other side more and be more influenceable;You'll learn about how common ground works - mentioning tastes or life experiences in common with others to make them trust you more and be more influenceable;You'll learn about why the biological principle of caring about others makes us tend to be nice to others who understand us - or pretend to - and makes us open to manipulation;You'll learn about how fact manipulation works through simplifying, hiding or just lying about facts;You'll learn about how statistics can be misleading by changing axes, comparisons, timeframes or others;You'll learn about how lack of transparency about competing or contradictory information can make fake facts seem more real, and why comparison with other elements is crucial to avoid this type of manipulation;You'll learn about how context manipulation works - by changing what you compare something to, you change its perceived value;You'll learn about how you can choose what you contrast something to in order to change the value of something ($20 book vs. $10 ones is expensive, vs. $70 ones is cheap);You'll learn about how you can change the option set you place yourself in to change your value and manipulate the other side (for example, as a professional, comparing yourself to other teams, to other people in the same team, to other people in the same position in the past, or other comparisons);You'll learn about how the peak-end effect works - by having one highlight and ending on a high note, people forget about negative or boring parts of a presentation;You'll learn about why context manipulation relies on us subconsciously accepting the options we're given instead of contesting them;You'll learn about how labeling manipulation works - by giving something a specific name, even if simplistic or negative, it tends to stick, and spreads easily;You'll learn about how bullying works by using negative labels - labeling someone a "failure", or "loser", or similar, and making it spread;You'll learn about how stereotypes are a type of labeling manipulation - labeling a large quantity of people with simplistic names;You'll learn about how the presence or absence of a name can humanize or de-humanize someone, making them a "true person" or a nameless stranger;You'll learn about how scientific-sounding words can be used to make something seem of higher authority, without actually changing anything in it (saying "a theory" instead of "a thought", or using words in product names such as "quantum", "exponential", "atomic" or similar);MY INVITATION TO YOURemember that you always have a 30-day money-back guarantee, so there is no risk for you.Also, I suggest you make use of the free preview videos to make sure the course really is a fit. I don't want you to waste your money.If you think this course is a fit and can take your knowledge of how to protect yourself from manipulation to the next level.it would be a pleasure to have you as a student.See on the other side!

课程标签

0人关注该课程

主题相关的课程