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所在平台: Udemy |
课程主页: https://www.udemy.com/course/managing-staff-with-challenging-behaviour/
课程评论：没有评论
**课程名称：** 管理具有挑战性行为的员工 **课程概述：** 本课程旨在帮助管理者掌握管理具有挑战性行为员工的必备技能。我们将深入探讨不同类型的挑战性行为及其不加干预的潜在后果。课程将重点关注如何准备、进行和跟进与表现出挑战性行为的员工进行的困难谈话。学员还将学习如何识别团队中有益和无益的规范，以及如何培养积极的规范以预防挑战性行为的发生。 **课程时长：** 3小时（包含讲座和练习） **重要提示：** 强烈建议学员完成课程中的实践练习，以便将所学知识应用于实际工作。
This course will equip managers with skills needed to manage staff with challenging behavior. We will explore different types of challenging behavior, and the consequences of letting them go unchallenged. There will be a strong focus on how to prepare, conduct, and follow-up difficult conversations with staff displaying challenging behavior. Students will learn how to identify helpful and unhelpful norms in their teams, and how to develop positive norms, so as to prevent challenging behavior. The course is 3 hours long. This includes lectures and tasks. Students are strongly encouraged to complete these practical tasks, so as to apply learning to their reality.
