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所在平台: Udemy |
课程主页: https://www.udemy.com/course/managing-difficult-conversations-in-the-workplace/
课程评论：没有评论
**课程总结：职场中的困难对话管理** 本课程旨在帮助学员掌握在职场中有效沟通困难对话的技巧，从而促进团队合作，增强员工归属感，提升组织效率，并营造积极开放的企业文化。 **课程核心内容：** * **定义困难对话：** 明确“困难对话”的含义及其在职场中的重要性。 * **回避困难对话的原因：** 探讨人们普遍回避困难对话的原因，并理解其背后的心理机制。 * **坚守对话的重要性：** 阐述为何在组织中进行困难对话至关重要，以及它对规章制度的执行和公司文化的建设所起的作用。 * **应对困难对话的准备：** 提供在进行困难对话前进行自我准备的具体方法和策略。 * **T.A.L.K. 框架：** 学习并运用 T.A.L.K. 框架这一简单有效的方法，以保持对话的条理和方向。 * **高效对话的关键要素：** 总结进行富有成效的对话时需要注意的十个关键点。 * **对话中的禁忌：** 指出在困难对话中应避免的行为和言语，以防适得其反。 通过学习本课程，学员将能够更加自信和有效地处理职场中的挑战性沟通，最终实现个人和组织层面的积极改变。
It is very important that we are able to manage difficult conversations within the workplace. For employees, it can help to strengthen bonds within the team, and increase feelings of being valued. For the organisation, it can help increase productivity and assist in creating an open, positive company culture. Having rules and policies is important within every organisation, and having difficult conversations are an important part of making sure that these are respected and taken seriously.In this course, we will look at why we need to be able to have difficult conversations within the workplace. We'll look at the most common reasons people avoid having these discussions, and important points to cover to ensure we can manage difficult conversations going forward.In this course, we'll cover:• What is a difficult conversation? We'll break down what is meant by this phrase.• Why do we avoid difficult conversations? We'll look at the evidence showing the most common reasons for avoidance.• Why is it important to have difficult conversations? We'll look at why it's vital to have these discussions in our organisation.• How to handle difficult conversations - we'll look at what you can do to prepare yourself for these dialogues.• Using the T.A.L.K Framework - we'll look at this simple, highly effective, process, which will help to keep you on track.• 10 Keys to a productive conversation - we'll look at important points to be aware of.• Things to avoid during conversations - we'll look at things to steer clear of during these difficult discussions.
