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所在平台: Udemy |
课程主页: https://www.udemy.com/course/managing-conflict-team-and-group-dynamics/
课程评论：没有评论
**课程名称：** 管理冲突：团队与群体动力 **课程概述：** 本课程由在冲突管理、调解和降级领域拥有二十多年经验的专家 Kevin Jones 博士教授。课程旨在帮助学员掌握在团队环境中成功干预和降级冲突的技巧。 **学习要点：** * **区分冲突类型：** 学员将学会区分团队冲突和人际冲突，以及功能性冲突和失调性冲突。 * **冲突预防：** 课程将探讨预防未来冲突的方法。 * **冲突解决要素：** 学员将了解冲突解决过程中必不可少的要素。 * **团队角色：** 课程将阐述团队领导者在冲突中的作用，以及团队成员在冲突情况和解决过程中的角色。 * **冲突管理步骤：** 学员将学习冲突管理过程的步骤以及促进解决冲突的步骤。 **学习目标：** 完成本课程后，学员将能够成功地在团队中进行冲突干预和降级。 **授课风格：** 课程采用 Bigger Brains 获奖的 HD 内容和“独具吸引力”（Uniquely Engaging™）的师生互动教学风格。
Learn skills for successful conflict intervention and de-escalation in your teams.Conflict is a natural part of human interaction, and the way we handle it can significantly impact our relationships. Dr. Kevin Jones, an expert in conflict management, mediation, and de-escalation with over 20 years' experience providing training in the field, will explain and demonstrate how to successfully manage conflicts specifically related to team dynamics and among multiple people in a team environment.Kevin will show you how to distinguish between team and interpersonal conflict and describe the difference between functional and dysfunctional conflict. He will also discuss ways you can prevent future conflicts.You'll learn the elements that are essential to the conflict resolution process, the role of team leaders throughout the conflict process, and the role of peers in conflict situations and resolution. You'll also learn what steps to take in the conflict management process and the steps for promoting resolution.By the end of this course, you'll have the tools you need to successfully manage conflict intervention and de-escalation within teams.Topics covered include:Identifying the difference between team and interpersonal conflictDescribing the difference between functional and dysfunctional conflictDiscussing ways to prevent future conflictsDescribing the elements essential in the process of conflict resolutionDiscussing the importance of follow-upIdentifying the role of a team leader in helping resolve conflictListing the steps in the conflict management processDescribing the role of peers in conflict situationsListing steps to take to promote resolutionEnjoy award winning HD content in the "Uniquely Engaging"TM Bigger Brains Teacher-Learner style!
