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所在平台: Udemy |
课程主页: https://www.udemy.com/course/managing-conflict-interpersonal-conflict/
课程评论：没有评论
课程名称：管理冲突：人际冲突 课程概述：在本课程中，您将学习成功干预和降低冲突的技能。冲突是人际互动中自然发生的部分，而我们处理冲突的方式会对我们的关系产生重大影响。课程由冲突管理、调解和降级领域的专家凯文·琼斯博士授课，他在该领域拥有超过20年的培训经验，将为您解释和演示如何成功管理人际冲突。您将学习识别冲突的类型和来源，如何分析第三方影响和沟通不畅对冲突的影响，参与人际冲突的步骤，以及在冲突最小化中同理心的作用。 此外，您还将掌握一些关键沟通技巧，这些技巧对于冲突管理至关重要，包括区分反应与应对，避免沟通误解，提出澄清不同观点的问题，以及与他人交流自己需求和利益的四个步骤。通过本课程，您将获得规划和准备功能性冲突过程以实现积极结果所需的工具。 课程内容包括： - 识别冲突类型 - 确定人际冲突的来源 - 区分反应与应对 - 描述如何管理冲突使其功能性和积极 - 讨论第三方影响和沟通不畅如何影响冲突 - 列举减少因沟通不畅导致的冲突的方法 - 定义同理心和积极倾听 - 确定参与人际冲突的五个步骤 - 提问以理解不同观点 - 列举沟通需求和利益的四个步骤 享受获奖的高清内容，采用“独特吸引人”的教师-学习者风格！
Learn skills for successful conflict intervention and de-escalation.Conflict is a natural part of human interaction, and the way we handle it can significantly impact our relationships. Dr. Kevin Jones, an expert in conflict management, mediation, and de-escalation with over 20 years' experience providing training in the field, will explain and demonstrate how to successfully manage interpersonal conflict.You'll learn how to identify types and sources of conflict, how third-party influences and miscommunication affect conflict, steps for engaging with interpersonal conflict, and the role of empathy in conflict minimization.You'll also learn key communication skills important for conflict management including distinguishing between responding and reacting, avoiding miscommunication, how to ask questions for clarity regarding different perspectives, and four steps to communicate your own needs and interests.By the end of this course, you'll have the tools you need to plan and prepare for a functional conflict process that leads to positive outcomes.Topics covered include:Identifying types of conflictIdentifying sources of interpersonal conflictDistinguishing between responding and reactingDescribing how to manage conflict so it is functional and positiveDiscussing how third-party influences and miscommunication affect conflictListing ways to lessen conflict due to miscommunicationDefining empathy and active listeningIdentifying 5 steps to engage with interpersonal conflictAsking questions to understand different perspectivesListing the 4 steps in communicating needs and interestsEnjoy award winning HD content in the "Uniquely Engaging"TM Bigger Brains Teacher-Learner style!
