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所在平台: Udemy |
课程主页: https://www.udemy.com/course/managing-conflict/
课程评论：没有评论
**课程名称：** 管理冲突 (Managing Conflict) **课程概述：** 本课程旨在帮助学员理解冲突的本质，探讨冲突的起因、发展和后果，并提供切实有效的应对策略。课程指出，冲突是人生和社会中不可避免的一部分，从微不足道的摩擦到对个人和组织造成严重损害的危机，其影响广泛。许多人倾向于逃避冲突，即“鸵鸟心态”，但这往往会使问题恶化。 本课程将阐明冲突的四大层面，并引入“RED模型”来指导学员如何有效地处理和预防冲突。通过学习，学员将能更清晰地认识冲突，掌握管理冲突的技巧，从而更有信心地应对工作、家庭和社区生活中的各类冲突，并将其负面影响降到最低。 **核心内容：** * **认识冲突：** 理解冲突的普遍性和其在生活中的自然性。 * **冲突的四个层面：** 深入剖析冲突的不同发展阶段。 * **RED模型：** 学习一个系统性的方法来处理冲突。 * **冲突预防与管理：** 掌握预防冲突发生和有效化解冲突的策略。 **学习收获：** * 更全面地理解冲突的成因和影响。 * 提升处理和预防冲突的能力。 * 增强在复杂人际关系中应对挑战的信心。
Conflict can range from minor and harmless to highly significant and extremely harmful for the individuals concerned and for the organization. The skills involved in managing conflict can therefore prove invaluable in the workplace as well as in family and community life.Situations involving conflict can create considerable anxiety and distress. Unfortunately, this means that many people choose taking the easy way out by pretending the conflict does not exist - what is often called the ostrich approach. This is not a wise move, as it risks making the situation much worse. This course therefore clarifies what is involved in conflict and offers helpful guidance on how to prevent conflict and how to manage it effectively when it does arise.Recognizing that some form of conflict is normal and natural and therefore facing up to the reality of conflict as part of life is therefore an important step forward. The course discusses the four levels of conflict and introduces the RED model for addressing it.This course will give you a much fuller understanding of conflict, its causes and consequences and be much more confident and better equipped to tackle conflict and prevent it from being mor of a problem than it needs to be.
