|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/management-of-quality-in-operations/
课程评论：没有评论
课程名称：运营管理：质量管理 课程概述： 该课程是运营管理培训计划的一部分，共分为八个部分，也可单独作为课程方便学习。质量是任何成功公司不可或缺的要素。拥有高质量产品和服务的公司，能够花时间了解客户及其期望。一旦公司停止对质量的承诺，就会失去客户。为了满足客户期望，公司必须在运营的每一个阶段都将质量作为重点考虑。从生产到交付及后续服务，公司内的每个人都必须致力于追求质量。 质量是一个复杂的术语，可以指产品或服务如何满足公司自身的质量标准，也可以指产品或服务如何满足客户的需求。如果客户不满意，公司在市场上将难以生存。为了使质量管理策略成功，公司必须将质量标准与客户的期望相一致。 本课程简化了一些质量管理策略和概念，以便于培训。虽然产品和服务通常与制造业和服务业相关联，但在本课程中，"产品"一词也常用于代表"服务"，以避免冗余。 质量在制造业和服务业中至关重要。所有组织都需要设定质量绩效指标，并持续评估其产品、服务和流程的表现。质量管理已逐步演变，基于许多关键原则，强调供应商、组织领导者和客户在任何质量计划中至关重要的角色。 在实施质量管理策略时，公司可以使用许多工具，包括转换模型和精益六西格玛等。这些工具的最终目标都是为了向客户交付质量。课程内容涵盖了可应用于服务或制造组织的诸多质量管理原则、技术和工具。所有员工都必须理解并致力于组织的质量管理策略。通过追求卓越、监测质量和持续改进，组织可以成为质量领袖。 现在就点击“参加此课程”按钮，与我们一起学习吧！
The course on Management of Quality is part of the Operations Management Training Program which includes a number of eight sections also presented as individual courses for your convenience.Quality is an essential ingredient for any successful company. A company with quality products and services takes the time to get to know its customers and their expectations. When a company stops being committed to quality, it starts losing customers. In order to meet customers' expectations, a company must make quality a key concern at every stage of operations. From production to delivery and beyond, everyone in the company must be committed to the pursuit of quality.Quality is a complex term. It can refer to how well a product or service meets a company's own quality standards. Or it can refer to how well a company's product or service satisfies its customers. If its customers are unhappy, a company will find it difficult to survive in the marketplace. For a quality management strategy to succeed, a company's quality standards must be aligned with its customers' quality expectations.There are many different quality management strategies, and these can vary from organization to organization. Some quality management concepts and practices have been simplified in this course, for training purposes. Products and services are usually associated with manufacturing and service industries respectively. However, in this course, the term "product" is often used to represent "services" as well, to avoid redundancy.Quality is crucial to manufacturing and service industries. All organizations need to set quality performance metrics and measure the performance of their products, services, and processes on an ongoing basis. Quality management has evolved over many years. It's based on a number of key principles, which stress the vital role of suppliers, organization leaders, and customers in any quality initiative.When implementing a quality management strategy, companies can use many tools, including the transformation model and Lean Six Sigma. All these tools have the same ultimate goal - delivering quality to the customer.This course covers many quality management principles, techniques, and tools that can be applied in service or manufacturing organizations. All employees must understand and be committed to the organization's quality management strategy. By preparing for excellence, monitoring quality, and continuously improving, an organization can become a quality leader.That's it! Now go ahead and push that "Take this course" button, and see you on the inside!
