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所在平台: Udemy |
课程主页: https://www.udemy.com/course/manageengine-servicedesk-plus-itil-best-practice-automation/
课程评论：没有评论
## ManageEngine ServiceDesk Plus ITIL最佳实践与自动化 **课程概览：** 本课程是ManageEngine ServiceDesk Plus的终极指南，面向IT专业人士、服务台经理和希望简化服务管理流程并提升IT运营效率的业务领导者。无论您是初学者还是希望提升技能，本课程都将帮助您成为ServiceDesk Plus的专家。 **学习内容：** * **核心功能：** 掌握IT和非IT服务的管理，追踪事件，实施自动化，并将工作流程与ITIL最佳实践相结合。 * **配置与管理：** 学习配置服务和事件模板，精通资产管理、变更管理、服务级别协议（SLA）以及自定义触发器。 * **高级主题：** 深入学习创建审批工作流，构建请求生命周期，以及将ServiceDesk Plus与ADManager Plus、Endpoint Central、Analytics Plus、Microsoft Teams甚至ChatGPT等强大工具进行集成。 * **报告与合规：** 学习利用报告和仪表板来追踪绩效并确保合规性。 **课程目标：** 学完本课程后，您将具备部署、定制和优化ServiceDesk Plus的能力，从而为您的组织提供卓越的IT和非IT服务。 **适合人群：** IT专业人士、服务台经理、IT运营管理者、寻求提升IT服务管理（ITSM）能力的业务领导者。 **行动号召：** 立即报名，开启您的ITSM新篇章！
Welcome to the Ultimate Guide to ManageEngine ServiceDesk Plus, the perfect course for IT professionals, service desk managers, and business leaders who want to streamline their service management processes and enhance IT operations. Whether you are just starting out or looking to take your skills to the next level, this course covers everything you need to become an expert in ServiceDesk Plus.In this course, you'll explore how to manage IT and non-IT services, track incidents, implement automation, and align workflows with ITIL best practices. From configuring service and incident templates to mastering asset management, change management, SLAs, and custom triggers, you'll gain hands-on experience with practical labs and real-world examples.We'll also dive into advanced topics like creating approval workflows, building request life cycles, and integrating ServiceDesk Plus with powerful tools like ADManager Plus, Endpoint Central, Analytics Plus, Microsoft Teams, and even ChatGPT. You'll also learn to leverage reporting and dashboards to track performance and ensure compliance.By the end of this course, you'll have the skills and confidence to implement, customize, and optimize ServiceDesk Plus for your organization, helping you deliver exceptional IT and non-IT services. Enroll now and take the next step in your ITSM journey!!Lets go!
