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所在平台: Udemy |
课程主页: https://www.udemy.com/course/managed-services-model-telecom/
课程评论：没有评论
课程名称：托管服务模型（电信） 课程概述：在电信和IT行业中，托管服务指的是一种策略，公司将日常技术操作的某些方面外包给第三方，通常被称为托管服务提供商（MSP）。托管服务合同是托管服务提供商（MSP）与运营商之间的合作关系，MSP承担运营、维护、设计和管理客户网络日常操作的责任。在这一模型中，客户是拥有或直接监督被托管实体或系统的实体，而托管服务提供商则是提供托管服务的服务提供者。客户与MSP之间通过服务水平协议（SLA）约束，该协议规定了双方关系的绩效和质量指标。 培训的目的在于讲授托管服务模型的定义、结构、因素和价值主张，以提升客户满意度，同时提高运营的效率和有效性。课程内容还涵盖了尽职调查、定价模型、财务影响、项目阶段（战略与设计、过渡、稳定、转型、持续改进和结束）以及关键成功因素。同时，课程简要介绍了转型解决方案。 本培训旨在为在电信和IT部门运营和战术层面工作的所有经理和员工、在这些部门的技术单位工作的所有经理和关键角色员工，以及希望了解托管服务模型的企业家和员工提供知识支持。
In the telecommunications and IT sectors, the term Managed Services refers to a strategy where a company outsources certain aspects of its daily technology operations to a third party, typically known as a Managed Service Provider (MSP).Managed services contracts are partnerships between Managed Service Providers (MSPs) and operators, where the MSP assumes the responsibilities of operating, maintaining, designing, and managing the customer's network's daily operations.In this model, the customer is the entity that owns or has direct oversight of the managed entity or system, while the managed services provider (MSP) is the service provider delivering the managed services. The customer and the MSP are bound by a service level agreement (SLA), which stipulates the performance and quality metrics of their relationship.The training aims to teach the definition, structure, factors, and value propositions of the managed services model, which enhances customer satisfaction and provides efficiency and effectiveness in operations. It also covers the due diligence, pricing models, financial impact, project phases (strategy & design, transition, stabilization, transformation, continuous improvement, and closure), and key success factors. Additionally, transformation solutions are briefly introduced.The training is designed for all managers and employees working at operational and tactical levels in the operations departments of companies in the telecommunications and IT sectors, all managers and key role employees working in technical units of companies in these sectors, and entrepreneurs and employees who want to gain knowledge about the managed services model.
