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所在平台: Udemy |
课程主页: https://www.udemy.com/course/london-reception-academy/
课程评论：没有评论
**课程名称：** 伦敦接待学院专业接待员课程 **课程概述：** 本课程由伦敦接待学院（London Reception Academy）的Sun Moritz女士倾情打造。课程旨在帮助您掌握作为一名专业接待员所需的各项核心技能，无论您是初入职场，还是希望提升现有接待工作能力，都能从中受益。 **课程亮点：** * **职业发展机会：** 无论您是梦想在大公司前台工作，还是希望通过接待岗位向上发展，本课程都将为您提供坚实的支持。 * **技能全面提升：** 课程覆盖接待工作中的方方面面，包括： * 规范的书面和口头沟通技巧。 * 专业形象的塑造与呈现。 * 展现自信的态度。 * 高效处理电话及面对面冲突。 * 快速建立信任，应对难缠的访客。 * 管理不同行为模式。 * 精进倾听能力。 * 培养对细节的关注。 * 高效工作，同时保持镇定从容（“一心多用”）。 * 通过实践练习，清晰掌握工作要求。 * **重要性认知：** 课程强调接待员在组织中的关键作用，鼓励学员在享受学习过程的同时，保持专业仪态。 * **导师经验丰富：** 学院负责人Sun Moritz女士拥有丰富的接待工作经验，从基层接待员成长为公司接待主管，并将多年积累的“行业秘诀”倾囊相授。 **适合人群：** * 渴望从事接待工作的人士。 * 希望在知名企业担任前台接待员的人士。 * 计划通过接待岗位晋升的企业员工。 * 希望提高收入并实现职业价值的接待人员。 * 已从事接待工作，希望进一步打磨技能和获得认可的人士。 **学习建议：** 准备好您的笔记本，保持开放的心态，积极学习，并拥有成功的决心。 **期待在课程中与您相见！**
Have you ever wanted to work in reception?Are you someone that longs to grace the reception desk of a prestigious company?Maybe you would like to start in reception and proceed up the corporate ladder?Are you in a position where you would like to earn more money and feel this is your time to shine?If you are looking to find work in this field The London Reception Academy will support you with your learning.If you already work as a receptionist, then this course is designed to support you with learning from the ground up as we believe it is never too late to polish your skills and be recognised for something bigger.My name is Sun Moritz and I am head of The London Reception Academy. I was lucky enough to start my corporate career in reception. The experience gave me many transferable skills and before I realised, I was head receptionist for a marketing company. I acquired all the tricks of the trade and my new found confidence helped me secure more exciting roles further in my career.I have always felt passionate about being a receptionist since starting my career at the age of 17 for a very large company. Everyone knew who I was and so much was relied upon me being at my best!Here I will teach you many skills required to master the role of a receptionist including the following:1. Speaking in the correct way.2. Presenting yourself on reception.3. How to present an air of confidence to those around you.4. Handling conflict when on the phone and face to face.5. Building trust quickly with a difficult person.6. Managing different behaviours.7. Sharpening your listening skills.8. Mastering attention to detail.9. Learning how to spin many plates by becoming efficient whilst maintaining a calm composure.10. Supporting you through a number of exercises giving you clarity of what's required in the role.Most importantly, it is key to enjoy the process yet maintain a professional demeanour when placed at front of house reception. From acorns grow oak trees and reception may only be the start for you. A receptionist is such a vital role in any organisation so ensure you have your notebook, an open mind, a willingness to learn and a determination to succeed!See you in class!!
