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所在平台: Udemy |
课程主页: https://www.udemy.com/course/lessons-learned-for-telecom-and-it-operations/
课程评论：没有评论
**课程名称：** 电信与IT运维经验教训 **课程概述：** 本课程分享了在电信和IT行业中有效、高效地进行网络和服务的运营所积累的经验教训。课程内容分为领导力（16条经验教训）和技术（11条经验教训）两大类，共计27条经验教训。 **领导力类别涵盖：** 领导力模型、领导力风格、战略视角、战略模型、时间管理技巧、三种方法、员工选拔、团队激励、团队发展、服务/运营架构、治理模型、赋权、关键员工保留、培训等。 **技术类别涵盖：** 基线管理、主动运营、集权、整合、标准化、自动化、业务连续性计划/灾难恢复计划（BCP/DRP）、工作级别协议（WLA）、关键事件保障计划、关键流程以及托管服务模型。 **课程说明：** 本次培训的目的是为管理人员和专业人士介绍各能力领域的通用信息，以便他们能够更好地胜任工作。更详细的经验教训将在后续的研讨会中进行深入探讨。 **目标学员：** 本课程面向电信和IT行业的运营商部门所有处于战术和运营层级的经理及员工；电信和IT行业的公司技术部门所有处于运营和战术层级的关键岗位经理及员工；以及希望学习网络运营和运营服务能力的创业者和员工。 **先修知识：** 无。
Lessons learned to perform network and service operations effectively and efficiently in the Telecom and IT sectors are shared.The shared lessons learned were classified as leadership and technical. In the leadership category, 16 lessons learned were shared. In the technical category, 11 lessons learned were shared. In total, 27 lessons learned were shared.The leadership category includes areas Leadership model, Leadership style, Strategic perspectives, Strategic models, Time management techniques, Three approaches, Employee selection, Team motivation, Team development, Service /operation structure, Governance model, Empowerment, Key staff retention, Training and more.The technical category includes areas Baseline management, Proactive operation, Centralization, Consolidation, Standardization, Automation, BCP/DRP, Working level agreement, Key event assurance plan, Key processes and Managed service model.Due to the time planning of this training, very general information were provided to introduce the competency areas for managers and professionals. A workshop is organized for more detailed information on the shared lessons learned.The training was planned for all managers and employees working at tactical and operational levels in the operations departments of companies in the Telecom and IT sector, all managers and employees in key roles working at operational and tactical levels in technical units of companies in the Telecom and IT sector, and entrepreneurs and employees who want to learn about network operation and service operation competencies. There are no prerequisites for this training.
