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所在平台: Udemy |
课程主页: https://www.udemy.com/course/learning-from-accidents/
课程评论：没有评论
**课程名称：从事故中学习** **课程概述：** 本课程旨在教授学员如何有效地从事故中学习，以预防未来发生类似事件。课程强调，即使是看似微小的事故，也可能隐藏着造成更大损失的潜在风险。因此，对事故进行深入调查至关重要，需要识别事故的发生经过、方式和根本原因。 随着越来越多的公司要求各层级员工参与事故调查，提升这一技能变得尤为重要，以确保调查结果的准确性和一致性。本课程将指导学员完成整个事故调查过程，并介绍一种名为“Ritual”的标准化调查流程。 **课程内容涵盖：** * **事故报告：** 从事件报告的起始阶段。 * **调查团队组建：** 如何定义和组织调查小组。 * **调查计划：** 制定详细的调查策略。 * **数据收集、组织与分析：** 掌握多种数据分析技术，包括： * 事件时间表 (Event Schedule) * 时间线分析 (Timeline) * 变更分析 (Change Analysis) * 屏障分析 (Barrier Analysis) * 因果图 (Cause-Effect Diagram) * 5个为什么分析 (5 Why Analysis) * 基于ABC理论的行为分析工具（前因、行为、后果） * **行动计划制定：** 针对调查结果，制定可行的改进措施。 * **调查报告撰写：** 规范地记录和呈现调查过程及结论。 * **行动计划的跟进：** 确保改进措施有效执行。 通过本课程的学习，学员将能够独立 conducting an incident investigation，并获得均一、可靠的调查结果。
Incidents in companies, although undesirable, do happen. Therefore, it is important to learn from them in order to prevent future similar occurrences, regardless of their real consequence and, especially with those whose real consequence was insignificant, but which had the potential to cause a greater loss. To learn from incidents it is necessary to investigate their occurrence by identifying what happened, how it happened and why it happened. In other words, it is necessary to identify the causes. Increasingly, companies involve supervisors, managers and other roles in incident investigation teams. Therefore, it is essential to develop this skill so that the results of investigations are assertive and convergent, regardless of the group investigating the incident. This course prepares you to conduct an incident investigation. Obtaining homogeneous and uniform results requires the adoption of a process. The incident investigation process was called Ritual. The course presents the process or ritual of an incident investigation, from the event reporting stage, through the definition of the investigation group, planning the investigation, data collection, organization and analysis of data, to the preparation of the action plan. action, from the investigation report, to the follow-up of the action plan. It presents several data organization and analysis techniques such as Event Schedule, Timeline, Change Analysis, Barrier Analysis, Cause-Effect Diagram, 5 Why Analysis and adds a simple behavior analysis tool, based on ABC theory - Antecendents, Behavior & Consequence.
