|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/learnamadeusgds-step-by-step/
课程评论：没有评论
**课程名称：** 学习Amadeus GDS | Amadeus GDS 分步教学 **课程概述：** 本课程适合所有学员，旨在教授Amadeus GDS票务的全部知识。您将学习如何进行完整的预订，如何管理预订，以及如何处理取消、退款或改期等售后服务。 **课程内容：** * **Amadeus预订系统工作原理：** 了解系统的基本运作方式。 * **航班可得性查询：** * 掌握"AN" 和 "SN" 命令及其选项。 * 学习如何选择一个或多个航班。 * 使用"TN"查询航班频率。 * **地点、机场、航空公司、国家、设备编码与解码：** 学习常用的编码和解码操作。 * **Amadeus预订（PNR）创建：** * 掌握乘客姓名记录（PNR）的五项强制性要素。 * 学习创建单人单段、单人多段、多人单段、多人多段预订。 * **Amadeus预订（PNR）查询：** * 通过预订号、姓名、名字姓氏进行查询。 * **乘客类型：** * 了解婴儿、儿童、青年和老年人的票价类型。 * **预订管理与修改：** * 学习如何修改预订要素。 * **特殊服务指示：** * 学习如何添加额外行李、特殊餐食、带宠物、轮椅等特殊服务。 * **价格计算与最优费率选择：** * 学习如何为预订定价，并选择最佳费率。 * **付款方式指示：** * 学习如何指示付款方式。 * **座位选择与定价：** * 学习如何选择乘客座位并进行定价。 * **电子客票出具与打印：** * 学习如何出具和打印电子客票。 * **乘客证件信息录入：** * 学习如何录入护照、身份证等乘客证件信息。 * **Amadeus系统完整预订练习（包含答案）。** * **电子杂项文件（EMD）：** * 了解TQT票价掩码概念。 * 了解TQM关于罚金和特殊服务的掩码概念。 * **开放式客票预订：** * 学习如何预订开放式客票（Open Segment）。 * **票价条件查询：** * 学习如何显示票价条件，查询退款或改期（日期、舱位、行程）的罚金。 * 显示退款罚金。 * 显示改期（日期、时间、舱位、行程）产生的附加费。 * **客票状态显示：** * 区分可兑换/不可兑换、可退款/不可退款客票。 * **Revalidation与Reissue的区别：** 深入理解两种操作的区别。 * **售后服务管理：** * **票务取消（Void）：** 学习如何取消已出票的票务。 * **全额退款：** * 使用Amadeus Ticket Changer (ATC) 进行全额退款。 * 手动进行全额退款。 * **部分退款：** * 使用Amadeus Ticket Changer (ATC) 进行部分退款。 * **Amadeus系统全额退款、部分退款（ATC）及手动退款练习（包含答案）。** * **改期/换票：** * **使用Amadeus Ticket Changer (ATC) 改期/换票：** * 改期（日期）。 * 改期（舱位）。 * 改期（行程）。 * **ATC改期（日期、舱位、行程）系统练习（包含答案）。** * **手动改期/换票：** * 改期（日期、舱位、行程）。 * **手动改期（日期）系统练习（包含答案）。** * **Revalidation操作：** * 学习如何进行Revalidation。 * **现金报表显示：** * 学习如何显示现金报表（旬报）。 * **我的预订列表：** * 按航空公司、按日期、或全部预订进行列表查询。 * **备注添加：** * 学习如何为乘客或客舱乘务员添加备注。 **评估方式：** * 各部分设有多项选择题小测验。 * 提供可下载的PDF资料。
This course is for everyone, allows you to learn everything about Amadeus GDS ticketing; you will know how to make complete reservations, how to manage reservations, how to handle after-sales service for cancellation, refund or exchange requests (Reissue).- How the Amadeus Reservation system works.- Flight availability requests:- Commands: "AN" and "SN" and their options.- How to choose one or more flight segments.- Requests for displaying flight frequencies with "TN"- Coding and encoding of cities, airports.- Coding and encoding of airlines, countries, equipment.- How to make a reservation (PNR):- The 5 mandatory elements of a Passenger Name Record- Single-passenger, single-segment reservation- Single-passenger, multi-segment reservation- Multi-passenger, single-segment reservation- Multi-passenger, multi-segment reservation- How to search for a reservation (PNR): By booking reference - By name. - By first and last name.- Passenger types (baby, child, youth and senior)- How to manage and modify reservation elements.- How to indicate special services (additional baggage, special meal, animal in scout, wheelchair, etc.).- How to price a reservation, how to choose the best possible rate- How to indicate the payment method.- How to choose the passenger seat and price it.- How to issue and print electronic tickets.- How to enter passenger documents, passport, identity card.- Corrected exercise "Complete Reservation" on the Amadeus system:- Electronic Miscellaneous Document (EMD):- Concept of TQT Fare Mask- Concept of TQM mask of penalties and special services.- How to book an open ticket (Open Segment)- How to display Fare conditions, search for penalties in the event of a request for reimbursement or exchange of date or class or itinerary.- How to display refund penalties.- How to display fare supplements in case of exchange of date, time, class or itinerary.- How to display ticket statuses: - exchangeable or non-exchangeable - refundable or not refundable- Difference between a Revalidation and a Reissue:- How to manage after-sales: - How to cancel (Void) a ticket. - How to proceed to a Full refund with Amadeus Ticket Changer. - How to proceed to a partial refund with Amadeus Ticket Changer. - How to proceed to a Full refund in Manual.- Corrected exercise FULL refund with ATC on Amadeus system.- Corrected exercise Partial refund with ATC on Amadeus system. - Corrected exercise FULL refund in manual on Amadeus system. - How to proceed with the exchange of date, class or itinerary with Amadeus Ticket Changer. (ATC Reissue):- Corrected exercise of exchange of date in ATC on Amadeus system. - Corrected exercise of exchange of class in ATC on Amadeus system. - Corrected exercise of exchange of date in manual on Amadeus system. - How to proceed with an exchange of date, class or itinerary in Manual. (Manual Reissue):- How to proceed with a revalidation.- How to display the cash register statements (fortnightly).- How to list all your reservations: - by company - by date - all your reservations- How to insert a remark for the passenger.- How to insert a remark for the cabin crew.* Several quizzes for each section.* PDFs to download.
