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所在平台: Udemy |
课程主页: https://www.udemy.com/course/learn-telecalling-etiquettes/
课程评论：没有评论
**课程名称：** 学习电话销售礼仪 **课程概述：** 本课程专为客服人员设计，旨在帮助他们掌握电话销售的“宜”与“忌”，从而提升专业技能。课程内容涵盖了电话业务中的重要专业话术，包括： * **电话开场：** 如何专业地开始一次通话。 * **电话转接：** 如何正确地将电话转接给相关人员。 * **误拨处理：** 如何妥善处理拨错的电话。 * **应对投诉：** 掌握应对愤怒客户的技巧。 * **电话结尾：** 如何专业地结束一次通话。 此外，课程还将介绍**海军通话代码表**，以帮助学员更清晰地理解通话内容。 课程还通过对话形式，展示了**常见的通话失误**，并提供避免这些失误的建议，以优化学员的通话表现。学员还将学习如何把握**电话销售中的重要机会**，促进职业发展。 本课程以**PowerPoint视频讲座**的形式呈现，通过关键点和图片，清晰地传达所有重要信息，是您在电话销售行业取得职业成功的宝贵资源。 **目标群体：** 希望提升电话销售技能的客服人员。 **课程形式：** PowerPoint视频讲座。
This course is for the ones in customer care services who want to learn about some of the calling dos and don'ts they think are missing to polish their Tele calling skills. All important professional lines for the calling business are mentioned in this course. Right from the "Opening of the call", "How to put the call on hold", "The handling of wrong numbers", "The tactics to handle irate customers", "The closing of the call", you will learn in this course. The navy code list for calling will also be listed in this course to get more clarity on calls.All the common mistakes also will be there in this course in the form of conversations to save your calling day. The common conversation pitfalls which if avoided after learning will make your calling improved. Most importantly you will also learn the calls which are big opportunities for you to grow in the calling business. The course is in the form of PowerPoint video lectures which will give a clear idea through all the important points and images. For more details, check out the preview videos...This course is for your career success in tele calling industry....Wishing you best of luck for all your future endeavors...
