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所在平台: Udemy |
课程主页: https://www.udemy.com/course/learn-servicenow-from-scratch-admin-plus-development/
课程评论：没有评论
课程名称：掌握 ServiceNow 开发：高级第一阶段 课程概述：欢迎参加掌握 ServiceNow 开发课程，这是您成为熟练的 ServiceNow 开发者的完整指南！无论您是 ServiceNow 的新手还是希望提升现有知识的从业者，本课程将帮助您建立所需的技能和信心，以在 ServiceNow 管理领域中脱颖而出。 ServiceNow 是全球领先的 IT 服务管理（ITSM）平台之一，旨在帮助组织简化 IT 操作、自动化流程并改善服务交付。作为 ServiceNow 管理员，您将负责配置、管理和优化这一强大工具，以满足业务需求。 在本课程中，我们将通过逐步讲解，涵盖 ServiceNow 的核心特性和基本管理任务，包括： - **ServiceNow 平台概述**：理解 ServiceNow 的基础知识、架构和关键模块，为学习打下基础。 - **用户与组管理**：学习如何创建、管理和配置用户、角色和组，确保组织的访问控制和安全。 - **事件管理**：掌握事件从创建到解决的管理，确保服务中断能够快速处理并记录。 - **问题管理**：学会识别、管理和解决重复性问题，以提升长期服务质量和稳定性。 - **变更管理**：了解如何实施变更控制流程，确保 IT 环境的变更计划、审批和执行高效且最小干扰。 - **知识管理**：掌握如何创建、组织和分享知识文章，以提高效率、解决常见问题并支持终端用户和员工。 - **服务目录管理**：学习如何设计和管理服务目录，使用户能够快速轻松地请求服务、产品和资源访问。 - **访问控制列表（ACLs）**：理解如何定义和管理访问控制规则，确保适当用户获得相应的数据和资源访问。 - **通知与报告**：了解如何配置通知，提醒用户关注重要事件和任务，并创建自定义报告以跟踪绩效和获取关键指标的洞察。 - **配置与自定义**：获得实践经验，定制表单、字段和列表，学习如何设置工作流和业务规则以自动化流程。 - **数据管理**：学习如何导入和导出数据，配置表格，并利用 ServiceNow 的强大报告和分析能力。 - **ServiceNow 最佳实践**：发现管理中的最佳实践，包括如何保持实例的整洁有效、确保合规性及管理升级。 在整个课程中，您将获得实践操作的机会，以便将所学技能应用于现实场景。课程结束后，您将对 ServiceNow 平台有深入了解，并能轻松处理常见的管理任务。无论您是希望通过 ServiceNow 认证系统管理员考试，还是单纯想提升职业生涯，这门课程都将为您的成功提供一切所需。 课程亮点： - 终身访问所有课程材料，包括讲座、练习和测验 - 完整的 ServiceNow 管理员技能组合 - 通过实践实验室巩固知识并建立实操经验 - 访问活跃的学习者和讲师社区，以支持您的学习旅程 - 获得在任何组织或项目中使用 ServiceNow 的信心 课程对象： - 希望在 IT 服务管理领域发展的有志 ServiceNow 管理员 - 希望扩展技能，提高简历价值的 IT 专业人士 - 寻求复习或高级技巧的当前 ServiceNow 管理员 - 对学习如何自动化 IT 服务和提高效率感兴趣的任何人 立即开始您的 ServiceNow 专家之旅，开启 IT 领域最受欢迎技能的新职业机会！
Welcome to Mastering ServiceNow Development: From Beginner to Expert - your complete guide to becoming a skilled ServiceNow developer! Whether you're new to ServiceNow or looking to enhance your existing knowledge, this course will help you build the skills and confidence needed to excel in ServiceNow administration.ServiceNow is one of the leading IT service management (ITSM) platforms, used by organizations around the world to streamline their IT operations, automate processes, and improve service delivery. As a ServiceNow administrator, you'll be at the forefront of configuring, managing, and optimizing this powerful tool to meet business needs.In this course, we'll take you through a step-by-step journey, covering all the core features of ServiceNow and essential administration tasks, including:ServiceNow Platform Overview: Understand the fundamentals of ServiceNow, its architecture, and key modules, setting the foundation for your learning.User & Group Management: Learn how to create, manage, and configure users, roles, and groups, ensuring appropriate access control and security for your organization.Incident Management: Gain expertise in managing incidents from creation to resolution, ensuring that service disruptions are quickly addressed and documented.Problem Management: Learn how to identify, manage, and resolve recurring issues in your IT services to improve long-term service quality and stability.Change Management: Understand how to implement change control processes to ensure that changes to the IT environment are planned, approved, and executed efficiently with minimal disruption.Knowledge Management: Master how to create, organize, and share knowledge articles to improve efficiency, resolve common issues, and support end-users and staff.Service Catalog Management: Learn how to design and manage a service catalog, allowing users to request services, products, and access to resources quickly and easily.Access Control Lists (ACLs): Understand how to define and manage access control rules, ensuring that the right users have access to the appropriate data and resources within ServiceNow.Notifications & Reports: Discover how to configure notifications to alert users about important events and tasks, and create custom reports to track performance and gain insights into key metrics.Configuration & Customization: Gain hands-on experience customizing forms, fields, and lists, and learn how to set up workflows and business rules to automate processes.Data Management: Learn how to import and export data, configure tables, and utilize ServiceNow's powerful reporting and analytics capabilities.ServiceNow Best Practices: Discover best practices for administration, including how to maintain a clean and efficient instance, ensure compliance, and manage upgrades.Throughout the course, you'll have access to practical, hands-on exercises that will allow you to apply your skills in real-world scenarios. By the end of this course, you'll have a deep understanding of the ServiceNow platform, and you'll be ready to tackle common administration tasks with ease. Whether you're looking to pass the ServiceNow Certified System Administrator exam or simply advance your career, this course will provide you with everything you need to succeed.What you'll get in this course:Lifetime access to all course materials, including lectures, exercises, and quizzesA complete ServiceNow Administrator skillsetHands-on labs to reinforce your knowledge and build practical experienceAccess to an active community of learners and instructors to support your learning journeyThe confidence to work with ServiceNow in any organization or projectWho is this course for?Aspiring ServiceNow administrators who want to start their career in IT service managementIT professionals looking to expand their skills and enhance their resumesCurrent ServiceNow administrators seeking a refresher or advanced tipsAnyone interested in learning how to automate IT services and improve efficiency with ServiceNowStart your journey to becoming a ServiceNow expert today and unlock new career opportunities with one of the most in-demand skills in IT!
