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所在平台: Udemy |
课程主页: https://www.udemy.com/course/learn-about-telecom-operations/
课程评论：没有评论
**课程名称：** 电信运营管理 **课程概述：** 本课程深入探讨电信运营的核心流程，旨在确保电信服务的最大可用性和最小化中断。课程将涵盖网络资源管理、业务开通、网络可用性保障、故障管理等关键职能。 **核心内容：** * **ITIL标准下的关键流程：** 课程将详细介绍符合ITIL标准的电信运营关键流程，包括事件管理、事故管理、请求实现、问题管理和访问管理，以优化服务可用性。 * **eTOM与ITIL的融合：** 重点讲解eTOM（电信运营地图）这一标准化的电信流程框架与ITIL（IT基础设施库）最佳实践的整合应用，特别是在问题管理生命周期管理中的具体体现，以提升电信运营效率。 * **其他重要管理过程：** 课程还将覆盖批处理流程（非业务时间执行、批量处理）的管理、配置管理（整合服务、工具、基础设施及参数，管理配置项全生命周期）以及性能管理（监控系统性能、识别改进点和性能退化根因）。 * **工具与策略：** 参与者将了解电信运营中使用的各类工具，并学习服务保障策略，包括服务级别协议（SLA）、操作级别协议（OLA）以及关键绩效指标（KPI）等概念。 **学习目标：** 通过本课程的学习，您将全面掌握电信运营的管理流程和最佳实践，理解eTOM和ITIL在提升服务可用性和效率方面的作用，并了解相关工具和策略，从而成为一名更专业的电信运营管理者。
Telecom operations is a process of managing telecom services to ensure maximum availability & minimum disruption in telecom services. The telecom operations process involves managing functions like network inventory management, managing provisioning issues, network availability, & fault management. As a part of managing telecom operations, the following key processes (which are as per ITIL standards) need to be followed to ensure maximum availability of services Event Management Incident Management Request Fulfilment Problem Management Access Management e TOM is a standard telecom process framework. This framework is independent of organization, software tools, infrastructure, and services. This framework is operator neutral and can be used by service provider with minor changes to make it fit for use. ITIL stands for IT Infrastructure Library. It is a proven best practice which is service industry neutral and not necessary to be followed exactly the way it is defined. This framework is proven practice set for service management in organizations. It gives a complete lifecycle of a service and how it can be managed for best results. The course gives deep insight on the integration of eTOM and ITIL which is used for the betterment of telecom operations. The learning involves lifecycle of problem management using integration of eTOM and ITIL. The course also covers batch processes, configuration management and performance management. Batch processes are non-financial critical processes which can be run during non-business hours. As part of batch processing, usually multiple records of services or functionality are processed at one time. Configuration management is a process of integrating operator services, software tools, underlying service infrastructure, and service impacting parameters. This process helps in managing entire lifecycle of configuration items, their status, and expected changes. Performance management is a process of monitoring system performance and tune it to provide better performance. This process helps in identifying areas of application improvement and root cause of service performance degradation. Participants will get to know about tools used for telecom operations. The course concludes covering service assurance strategies, SLA, OLA and some concepts related to KPI. Join us to explore more on Telecom Operations…
