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所在平台: Udemy |
课程主页: https://www.udemy.com/course/lean-six-sigma-in-healthcare/
课程评论：没有评论
课程名称：医疗行业中的精益六西格玛 课程概述：六西格玛在医疗领域的重要性经过了深思熟虑的过程才被广泛认识。患者护理的特点是直接参与，导致变异可能性比其他流程驱动型行业更高。即使是最小的变异，六西格玛的数据驱动方法也能通过大量可测量的改善产生显著影响。六西格玛基于五个主要原则：定义、测量、分析、改善和控制。下面，我们将探讨这些过程如何为医疗行业增值。 在定义阶段，我们确定患者是谁，他们的需求是什么，并了解所测量流程的能力。最终，我们明确目标。接下来的测量阶段，我们将探讨改善的标准以及如何利用数据来测量我们的努力，通常包括服务水平、服务成本、患者满意度和临床卓越等指标。在分析阶段，我们收集数据并使用已验证的工具进行分析。在改善阶段，我们实施修改以优化流程。最后，在控制阶段，我们监控绩效以维持改进效果。 许多医院成功地将六西格玛应用于医疗服务中，包括波士顿医疗中心、卡梅尔健康系统和峡谷浸信健康系统。该课程旨在提供对有效使用六西格玛方法论和工具的实用理解，以提升医疗环境中的项目。课程亮点包括示例、案例研究和一个示范项目，以加强理解，通过实施精益六西格玛所能达到的改进成果。
The importance of six sigma in the field of healthcare was understood after a lot of thought process. It was realized that patient care being hands-on, variance possibility will be larger than in any other process-driven industries. Even for a slightest of variance, the data-driven approach of Six Sigma can make a lot of difference by coming up with ample amount of measurable improvement.Six Sigma works on five major principles: Define, Measure, Analyze, Improve and Control. Let us see how each of these process add value in the healthcare industry.In the Define phase, we determine who are the patients, and what do they want. Also, we look into the capabilities of the process being measured. Finally, we get more clarity on what are our objectives. Next is the Measure phase, in which we will look into what improvement looks like. We will also see on what data our efforts will be measured. Here is when the Metrics are used to define performance in a healthcare organization. It often include service level, service cost, patient satisfaction, and clinical excellence.In the Analyze phase we collect data and analyze using proven tools.In the Improve phase we will implement modifications to improve the process.Finally it is the Control phase where performance to maintain improvement is monitored. There are a number of Hospitals that have successfully used SS in Healthcare including, Boston Medical Center, Mount Carmel Health System and Valley Baptist health System.This course is intended to provide a practical understanding on the effective use of methodology and tools, to improve projects in a healthcare environment. Course highlights include examples, case studies and a sample project to reinforce and provide insight on the enhancements that are possible by implementing Lean Six Sigma.
