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所在平台: Udemy |
课程主页: https://www.udemy.com/course/lean-six-sigma-for-healthcare/
课程评论：没有评论
课程名称：医疗领域的精益六西格玛 课程概述：回想一下你上次去看医生或入院的经历。是否遇到了漫长的等待时间、错误或其他不愉快的体验？这些令人沮丧的医疗经历并非偶然，而是常常源于一个存在缺陷的流程。然而，破损的流程是可以修复的。如果你在医疗行业工作或有意加入，你可能听说过“绩效改进”、“流程改进”、“质量改进”和“精益六西格玛”等术语。现在，你将有机会深入了解这些术语之间的关系，以及如何利用结构化的解决问题的方法来改善医疗服务。 本课程涵盖的主题包括： - 医疗质量领域 - 什么是精益六西格玛？ - 精益的五项原则 - 精益的八种浪费 - 六西格玛（6σ） - 使用5W2H定义问题 - 简单实施（JDI）项目章程 - 组建团队 - 客户声音（VOC） - 关键质量树（CTQ） - SIPOC图 - 驱动图 - 项目状态更新 - 当前状态流程映射 - 现场观察与Gemba观察 - 关键指标与度量 - 数据收集计划 - 数据可视化 - 流程分析 - 问题解决的方法 - 根本原因分析（RCA） - 数据分析 - 头脑风暴 - 优先考虑想法 - 行动计划 - PDSA与事后评审 - 防错与瑞士芝士模型 - 标准作业 - 设置减法 - 5S/6S - Kanban - 小组会议与沟通板 - 控制计划 - 员工培训 如果你想学习有价值的、能立即应用于推动你医疗职业发展的实用技能，这门课程适合你。
Think about the last time that you went to the doctor, or to the hospital. Did you encounter long wait times, mistakes, or other negative experiences? These frustrating experiences with healthcare are not completely random events, but outcomes that have resulted from a process that is often broken. Fortunately, broken processes can be fixed. If you work in healthcare or want to, you've probably heard the terms "Performance Improvement", "Process Improvement", "Quality Improvement", and "Lean Six Sigma". Now is your chance to gain a deeper understanding of how these terms are related, and how you can use structured problem-solving methods to help make healthcare better. Topics covered in this course include:Domains of Healthcare QualityWhat is Lean Six Sigma?5 Principles of Lean8 Wastes of LeanSix Sigma (6σ)Defining the Problem with 5W2HJust-Do-It (JDI)Project CharterForming a TeamVoice of The Customer (VOC)Critical to Quality Tree (CTQ)SIPOC DiagramDriver DiagramProject Status UpdatesCurrent State Process MappingRounding & Gemba ObservationsMetrics/MeasuresData Collection PlanData VisualizationAnalyzing the ProcessTypes of Problem SolvingRoot Cause Analysis (RCA)Data AnalysisBrainstormingPrioritizing IdeasAction PlanningPDSA and After-Action ReviewMistake Proofing & The Swiss Cheese ModelStandard WorkSet Up Reduction5S/6SKanbanHuddles And Communication BoardsControl PlanStaff TrainingIf you want to learn valuable and practical skills that can immediately be used to help you advance your healthcare career, this course is for you.
