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所在平台: Udemy |
课程主页: https://www.udemy.com/course/lead-digital-transformations-with-customer-experiences/
课程评论：没有评论
课程名称：根据客户需求引领数字化转型 课程概述：本课程提供了一份逐步指南，共包括9个步骤，旨在帮助您创建数字化转型路线图。课程以客户为中心，帮助您识别需要改变的内容及其原因。课程设计致力于与员工协作，通过跨职能的研讨会来推动团队合作和参与，识别从客户和员工角度来看需要的变化。鉴于变革是一个常态，本框架使您能够反复进行这些步骤，以确保始终满足并超越客户的需求。该课程并非以技术为主导，而是提供一个战略框架，帮助您领导数字化转型，以符合客户和员工的需求，并针对您公司的独特性进行调整。 完成本课程后，您将能够： - 确定数字化转型所需实施的变化，以满足客户需求； - 捕捉如何进行改变，以符合当前工作方式； - 定义基于每项变革的努力和价值的路线图； - 确定如何在不同的跨职能团队内实施变革； - 定义可重复的流程，以确保您公司的产品和服务始终满足客户需求。
This is a step by step guide (9 in total) of how to create your digital transformation roadmap. Taking a Customer-Centric approach to identify what to change and why.And it's designed to work alongside your employees, helping build team collaboration and engagement to the company change by running cross-functional workshops to identify what the changes need to be, from a customer and employee point of view.And because change is a constant, the framework enables you to re-run steps to assure you are always meeting & hopefully surpassing the needs of your customers.This isn't a technology led course and instead a strategic framework to help you lead digital transformations aligned to your customers' & employee needs, tailored to the uniqueness of your company.After completing this course you will be able to;Identify the changes you need to put in place for your digital transformation, aligned to the needs of your customersCapture how to change, aligned with your current way of workingDefine a roadmap of what to change based on the effort and the value of each changeIdentify how to implement the change within your different cross-functional teamsDefine a repeatable process, to assure your company's products & services are always meeting the needs of your customers
