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If you're interested in learning how to more effectively manage, create or contribute to a knowledge base or a Wiki than this course is for you. I designed it specifically for individuals who are first time knowledge base users wanting to learn these skills, but individuals who have been tasked with managing, maintaining and updating knowledge bases will also benefit from the course. No prior knowledge base experience is necessary - this course covers ALL the basics!The lessons learned here can be applied to any knowledge base or wiki. The course, however, provide hands-on learning using Confluence (from Atlassian), which is a widely used knowledge base (and offers free version!).We'll cover fundamental aspects of knowledge bases, including planning, processes and features. Planning includes Understanding your audience and their needsDetermining what content you'll need to meet hose needsDesigning a structure to encourage browsing and support searchProcesses includes Content audits and how they help keep your content freshThe importance of publication workflows to ensuring new content meets your standardsHow to engage your audience to use and contribute to your knowledge baseFeatures includes Learning how to develop and deploy templates to standardize contentThe importance of labels and how they drive search and they automate some tasksWhy good titles and headers are critical to your successWho should take this courseKnowledge base admins or managers - This will help round-out your knowledge and help build better experiencesAnyone who contributes to a knowledge base - Anyone adding information to a knowledge base will benefit from understanding these basicsTeam managers - Managers will benefit by understanding how to structure their team's knowledge, reducing friction and speeding up workIndividuals using a knowledge base - Folks using a knowledge base will benefit by understanding how they're setup, and how to more easily find information.Product managers - Product managers will benefit by being able to setup repositories for their engineering / development teams, as well as customer-facing groupsThis course also includes hand-on activities, including documenting your knowledge base structure in LucidChart (a free tool for diagramming processes), and setting up a live knowledge base in Confluence (a free and widely used knowledge base!) so you can get some experience using these tools.Hands-on activities includeMaking and managing templates in ConfluenceUsing LucidChart to diagram your knowledge base structureCreating that knowledge base structure in ConfluenceApplying and maintaining labels in ConfluenceLearning how a number of Confluence Macros workPlease join me in this course and start improving your knowledge base today!Review"This course was really great. Everything was well explained & there were plenty of helpful illustrations & assignments that gave hands-on experience. Highly recommend this course for anyone managing a knowledge base whether in Confluence or elsewhere. I was able to apply concepts & practices from this course immediately & improve my teams knowledge base."

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