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所在平台: Udemy |
课程主页: https://www.udemy.com/course/know-your-customer-a-way-to-business-success/
课程评论：没有评论
课程名称：了解您的客户 - 通往商业成功的方式 课程概述：在您注册本课程时，我们相信您有兴趣了解“如何通过了解客户推动业务成功”。理解客户是提供良好服务的关键，而出色的客户关怀则涉及深入了解客户，以便能够预见他们的需求并超越他们的期望。要深入了解客户，您需要在与他们的每次接触中保持细致关注。 本课程不仅适用于商业所有者，如课程标题所示的“增长您的业务”，而适合所有与客户接触的人士。例如，商业开发专员、客户关系经理、客户关系专员、客户服务主管及客户服务执行人员等职位的从业者都能从中受益。毕竟，客户是每种业务不可或缺的一部分，因此本课程适合所有人。 为了发展您的业务，销售您的产品或服务，首先必须了解您的客户想要什么或期望什么。在本课程中，我们将学习以下主题： - 管理基础 - 服务的增长 - 测量客户期望 - 测量客户期望中的差距 - 填补这些差距 - 提升客户体验 - 关系营销 - 客户关系管理 - 服务失败、投诉及其恢复策略 - 客户满意度策略等 本课程不仅包含讲座型内容，还将通过案例研究和实际场景帮助您理解相关概念。希望您喜欢这个课程，并不要忘记给我们反馈。
As you enroll in this course we believe you are interested to learn about "knowing your customer to grow your business towards success. Understanding customers is the key to giving them good service. But great customer care involves getting to know your customers so well that you can anticipate their needs and exceed their expectations. To understand your customers well, you need to be attentive to them whenever you are in contact with them.This course is not only for business owners as it says growing your business, it is for everyone who deals with customers. Some of the examples we can give are• Business Development Officer• Customer Relationship Manager• Customer Relationship Specialist• Customer Service Supervisor• Customer Service ExecutivesBut customers are there for every business, right? So this course is for everyone.To develop your business, to sell your product or services it is necessary to first know what your customer wants or expects from you. So in this course, we will learn topics like· Basics of Management· Growth of services· Measuring customer expectations· Gaps in measuring customer expectations· Closing these gaps· Increasing customer experience towards your business· Relationship Marketing· Customer Relationship management· Service failures, complaints, and strategies to recover it· Strategies for Customer satisfaction etc..This course will not only have the lecture-type content but also case studies as well as understanding concepts with the help of real-life scenarios.Hope you like this course and do not forget to give your feedback.
