|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/key-performance-indicators-kpi/
课程评论：没有评论
课程名称：关键绩效指标证书课程 概述：本课程解释了KPI（关键绩效指标）、KRI（关键风险指标）和指标等相关术语，以便于对绩效和风险进行测量和评估。 具体内容涵盖： - **指标（Metric）**：可测量的数值或量，如温度、身高、体重或员工数量。指标用于计算或比较其他数值。 - **关键绩效指标（KPI）**：反映在评估实体活动相关领域实现所需结果水平的指标。KPI使目标量化，帮助决策者监控和提升绩效，例如：平均处理时间、首次联系解决率、服务水平或转化率。 - **关键风险指标（KRI）**：提供某一运营领域风险暴露增加的早期警告的指标。KRI帮助管理者采取积极的风险管理措施，以防止事件发生或减轻其影响，例如：客户投诉数量、经历财务困难的客户比例或坏账金额。 KPI和KRI之间的区别在于：KPI是领先指标，衡量战略决策的直接结果；而KRI是滞后指标，衡量已经发生的结果对绩效的影响。两者对有效管理和治理至关重要，本课程将简明扼要地提供上述内容。
KPI, KRI and Metrics are terms explained in this course, related to measurement and evaluation of performance and risk. DetailsMetric: A metric is a value or a quantity that can be measured, such as temperature, height, weight, or number of employees. Metrics are used to calculate or compare other values.KPI: A KPI (Key Performance Indicator) is a metric that reflects the achievement of a desired level of results in an area relevant to the evaluated entity's activity. KPIs make objectives quantifiable and enable decision makers to monitor and improve performance. Examples of KPIs are average handle time, first contact resolution, service level, or conversion rate.KRI: A KRI (Key Risk Indicator) is a metric that provides an early warning regarding an increased risk exposure in a certain area of operations. KRIs help managers to take a proactive approach in risk management by preventing incidents or diminishing their impact. Examples of KRIs are a number of customer complaints, percentage of clients experiencing financial difficulties, or write-off accounts.The difference between KPIs and KRIs is that KPIs are leading or forward-looking indicators that measure the direct results of strategic decisions, while KRIs are trailing indicators that measure the outcomes that have already happened and may affect the performance. Both KPIs and KRIs are important for effective management and governance, the course provide a brief and concise Details of the above.
