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所在平台: Udemy |
课程主页: https://www.udemy.com/course/itsm-processes-in-servicenow/
课程评论：没有评论
**课程名称：** ServiceNow IT服务管理流程全知 **课程概述：** 本课程从ServiceNow基础知识讲起，即使您对ServiceNow记录创建不熟悉，也能轻松掌握。课程将深入探讨 ServiceNow 中的核心IT服务管理（ITSM）流程，包括： * **事件管理 (Incident Management)** * **问题管理 (Problem Management)** * **变更管理 (Change Management)** * **服务目录 (Service Catalogs)** * **配置管理数据库 (CMDB)** * **知识库 (Knowledge)** **请注意：** 本课程不涉及ServiceNow的技术性概念。如果您对ServiceNow的管理员活动感兴趣，建议参考我的ServiceNow管理员课程。
We will be starting from the basics of ServiceNow. So, even if you are not aware of creating records in ServiceNow, its fine. You will learn it. In this course, core ITSM processes are covered - Incident, Problem, Change, Service Catalogs, CMDB, Knowledge. Technical concepts of ServiceNow are not discussed in this course. You can look at my SerivceNow Admin course if you are looking for knowledge on Admin activities.
