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所在平台: Udemy |
课程主页: https://www.udemy.com/course/itsm-processes-applied-in-servicenow-from-0-to-hero/
课程评论：没有评论
Coursera 课程总结：ServiceNow ITSM 流程 本课程“ServiceNow ITSM 流程”旨在为学员提供对 IT 服务管理 (ITSM) 和 ServiceNow 平台的全面介绍。 **课程亮点：** * **深入的介绍：** * ITSM (IT 服务管理) 概念 * ServiceNow 平台的使用 * **核心 ITSM 流程覆盖：** * 请求实现 (Request Fulfillment) * 问题管理 (Problem Management) * 变更管理 (Change Management) * 配置管理数据库 (CMDB - Configuration Management Database) * 知识管理 (Knowledge Management) * 服务级别管理 (Service Level Management) * **精心设计的教学内容：** 每节课都包含以下五个部分： * 相关流程的定义 * 最适合该流程的人员角色 (Personas) * 实际应用场景 (Use Case(s) - real life scenarios) * 流程图示 (Process Diagram - 类似 Visio 格式) * 现场演示 (Demonstration(s) - Hands-On) * **学习评估：** 每部分课程结束后均设有测验和作业。 * **互动式学习：** 讲师乐于解答学员的疑问，并提供 Q&A 论坛及直接消息沟通。 **适合人群：** * IT 职业入门者或希望提升职业技能者 * 需要刷新 ITSM 知识和 ServiceNow 技能的学习者 * 希望 Hexplore 新平台，掌握行业主流 ITSM 工具的学习者 * 尤其适合在当前快速发展的 ServiceNow 迁移浪潮中希望快速学习的学员。 本课程将帮助您快速掌握 ServiceNow 和 ITSM 流程，跟上行业发展步伐。学员购买课程后，可进入 Q&A 论坛或通过直接消息与讲师互动，反馈学习心得和改进建议。
What makes this course stand out from the crowd?· Thorough introduction:o ITSM - IT Service Managemento ServiceNow· Complete course, covers the most important ITSM processes: Request Fulfillment process Problem Management process Change Management process CMDB - Configuration Management Database process Knowledge Management process Service Level Management process· Carefully designed, each lecture is divided into 5 parts:o Definition of each processo Personas most suitable for the processo Use case(s) - real life scenarioso Process Diagram - Similar to Visio formato Demonstration(s) - Hands - On· Quizzes and assignments at the end of each section.· Engaging instructor (that's me) ready to answer your questions.When to purchase this course?You are starting or want to boost your IT careerYou need a refreshment.You want to explore a new platformRainy outside?!Quarantined?!The numbers of customers who have migrated to the most used ITSM Tool -ServiceNow is exponentially growing. Take this chance to learn about ServiceNow and ITSM processes fast and don't be left behind.Another perk is that once you'll be purchasing the course, you will have access to the Q & A forum or the direct messages. Make sure to drop me a message and let me know if the course helped and what needs to be added or improved.
