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所在平台: Udemy |
课程主页: https://www.udemy.com/course/itsm-masterclass/
课程评论：没有评论
**Course Title:** Become a Master at ServiceNow ITSM **Course Summary:** 本课程旨在帮助您精通 ServiceNow IT 服务管理 (ITSM)，并为通过 ServiceNow ITSM 认证实施专家 (CIS) 考试做好准备。课程内容已更新至最新的 ServiceNow 功能，并结合了实际场景和大量练习，以加深您的理解。 **课程亮点：** * **全面深入：** 涵盖 ServiceNow ITSM 的核心模块，包括： * 事件管理 (Incident Management) * 问题管理 (Problem Management) * 变更与发布管理 (Change & Release Management) * 知识管理 (Knowledge Management) * 服务目录与请求管理 (Service Catalog and Request Management) * 配置管理数据库 (Configuration Management Database - CMDB) * **实践导向：** 通过引人入胜的测验、沉浸式动手实验、丰富的培训视频和两次模拟考试，提供身临其境的学习体验。 * **从零开始：** 课程从设置您自己的 ServiceNow 实例开始，为动手实验打下坚实的基础。 * **多重价值：** * **考证必备：** 为通过 ServiceNow ITSM CIS 认证考试提供强力支持。 * **技能提升：** 即使不追求认证，也能为您提供在专业环境中自信运用 ServiceNow ITSM 的实用技能。 * **适合人群：** 无论您是平台用户还是管理员，都能从中受益。 **重要提示：** * 本课程是官方 ServiceNow 培训课程的有力补充，但不能替代官方培训。为顺利通过考试，建议将本课程与官方培训相结合。 * 本课程与任何官方 ServiceNow 课程或 ServiceNow 合作伙伴均无关联。 **立即报名，开启您的 ServiceNow ITSM 精通之旅，解锁认证和实际应用双重机遇！**
This course has been updated with the latest ServiceNow features and now also includes real life scenarios to explain concepts as well as numerous exercises to underpin knowledge gained. Unlock the power of ServiceNow IT Service Management with this comprehensive course designed to propel you towards success. Not only will you gain a profound understanding of ServiceNow ITSM, but you'll also be fully prepared to pass the ServiceNow IT Service Management Certified Implementation Specialist exam, earning you the coveted certification that stands as a testament to your expertise.Through a dynamic blend of engaging quizzes, immersive hands-on labs, extensive training videos, and two practice tests, you'll be immersed in a learning experience that's second to none. This course delves deep into the core modules required for the ServiceNow ITSM CIS exam:- Incident Management- Problem Management- Change & Release Management- Knowledge Management- Service Catalog and Request Management- Configuration Management DatabaseWe leave no stone unturned, breaking down each module's usage and configuration in granular detail. Whether you're a platform user or an administrator, our course caters to your needs, providing a comprehensive skillset that's invaluable in both roles.Your journey to mastery begins with setting up your own ServiceNow instance, an essential foundation for the immersive hands-on labs that punctuate the course. It's important to note that while this course is a powerful supplement to the official ServiceNow training curriculum, it doesn't replace it. If you're aiming for the exam, pairing our course with the official training is the perfect recipe for success.However, even if you're not pursuing the exam, the course offers immense value. It equips you with the practical skills needed to confidently navigate ServiceNow ITSM in a professional environment.Take the leap towards becoming a ServiceNow IT Service Management master. Enroll now and unlock a world of opportunity, both in certification and in the real-world application of your newfound expertise. Your journey starts here!This course is not affiliated with any official ServiceNow curriculum or ServiceNow partners.
