|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/itil4dsv/
课程评论：没有评论
**课程名称：** ITIL 4 Managing Professional: Drive Stakeholder Value (DSV) **课程概述：** 本课程旨在帮助学员掌握ITIL 4的“驱动利益相关者价值”（DSV）模块的知识和技能，以有效管理和影响客户，并在整个服务价值链中创造和实现价值。课程将深入探讨如何管理客户旅程、建立和维护服务关系、以及如何设计和交付满足利益相关者需求的服务。 **核心内容：** * **服务关系管理：** 学习如何建立和维护与客户及其他利益相关者的有效、长期的关系。 * **利益相关者协作：** 掌握促进利益相关者之间的有效沟通与合作的策略和方法。 * **客户旅程映射：** 了解如何分析和绘制客户在服务互动中的旅程，以识别机会点和改进空间。 * **需求管理：** 学习如何识别、理解和管理客户和业务的需求，确保服务的适配性。 * **价值共创：** 探索如何与利益相关者共同创建、交付和优化服务，最大化服务价值。 **学习目标：** * 理解ITIL 4 DSV框架下的关键概念和原则。 * 能够有效地管理客户旅程，提升客户满意度。 * 掌握与利益相关者建立和维护稳固关系的方法。 * 能够设计和交付能够满足利益相关者需求的服务。 * 为ITIL 4 Managing Professional: Drive Stakeholder Value 认证考试做好充分准备。 **目标学员：** * 希望提升IT服务管理能力的IT专业人士。 * 服务交付经理、业务关系经理。 * 渴望优化IT服务以实现最大化利益相关者价值的IT领导者。 通过本课程的学习，学员将能够更有效地管理利益相关者，提升服务质量，并最终推动组织在IT服务管理领域的成功。
The ITIL 4 Managing Professional: Drive Stakeholder Value course prepares you to effectively manage and engage stakeholders throughout the entire service journey. This course is part of the ITIL 4 Managing Professional certification and focuses on equipping you with the knowledge and skills to ensure that services are co-created, delivered, and optimized to meet stakeholder needs. You'll learn how to manage customer journeys, enhance service relationships, and design effective service offerings tailored to your audience.Key topics covered include service relationship management, fostering stakeholder collaboration, mapping customer journeys, managing demands, and driving value co-creation. By understanding these critical areas, you'll be able to manage customer and stakeholder satisfaction more effectively and align IT services with their expectations.In addition to building practical skills, this course also provides comprehensive exam preparation for the ITIL 4 Managing Professional: Drive Stakeholder Value certification. You'll gain insights into exam structure, key concepts to focus on, and practice questions to test your knowledge and readiness.This course is ideal for IT professionals looking to advance their careers, service delivery managers, business relationship managers, and IT leaders who want to ensure that their services are designed and delivered in a way that maximizes stakeholder value. By the end of the course, you'll be fully prepared to take and pass the certification exam, enhancing your expertise and contributing to your organization's success in IT service management.
