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所在平台: Udemy |
课程主页: https://www.udemy.com/course/itil-4s-guiding-principles/
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课程名称：ITIL 4的指导原则 课程概述：ITIL® 4指导原则课程由两个ITIL专家——Suzanne Van Hove博士和Doug Tedder主讲，他们在该领域拥有超过20年的工作、咨询和教学经验。在课程中，Doug和Suzanne将分享他们的个人经验，并帮助学员掌握ITIL 4的内容。该课程旨在帮助IT服务管理专业人员理解ITIL 4及其提供的所有功能。课程介绍了ITIL 4，并讨论了ITIL V3与ITIL 4之间的差异。如果您已经学习并通过了ITIL V3基础考试，那么此课程是理解ITIL 4新功能的绝佳途径。不过，需要注意的是，本课程不旨在准备学员参加和通过ITIL 4基础考试。如果您希望准备参加ITIL 4基础考试，或对ITIL或IT服务管理不熟悉，则应参加GogoTraining的全面认证ITIL 4基础培训课程。 ITIL 4的核心内容是什么？ITIL 4结合了ITIL V3的精华，并扩展了数字转型的关键原则，将ITIL更好地融入企业。它旨在为组织提供一个全面的信息技术管理体系，以应对现代服务经济中的复杂快速变化。此外，ITIL 4还涵盖了技术驱动产品的完整交付和维护，为IT与更广泛的商业战略的接入提供了指导工具。 在本课程中，您将学习： - ITIL 4的指导原则 - 关键的ITIL 4实践 - 一般管理实践 - 服务管理实践 - 技术管理实践 我们期待与您一起加深对ITIL 4的了解。
The ITIL® 4 Guiding Principles course is brought to you by Dr. Suzanne Van Hove and Doug Tedder. Both are ITIL Experts with each bringing over 20 years experience working, consulting and teaching in the field.In this course Doug and Suzanne will share their personal experiences with you while they bring you up to speed on ITIL 4. The course was created to help IT Service Management Professionals get a handle on ITIL 4 and all it has to offer. Please note that this course introduces ITIL 4 and discusses the differences between ITIL V3 and ITIL 4. If you have studied and passed the ITIL V3 Foundation Exam this is the perfect way to understand the new features of ITIL 4. This course is not designed to prepare you to take and pass the ITIL 4 Foundation exam. If you want to prepare to take and pass the ITIL 4 Foundation exam or are new to ITIL or IT Service Management, then you will want to take the full and accredited ITIL 4 Foundation Training Course from GogoTraining.What is ITIL 4 All About?ITIL 4 combines the best of ITIL V3 and expands it to include the key principals of Digital Transformation providing a larger systems application of ITIL into the enterprise. This brings ITIL into the fast-paced complex world we live in. ITIL 4 is designed to give organizations a comprehensive system for the management of information technology in our modern service economy. In so doing it covers the full delivery and sustenance of tech-enabled products and provides guiding tools to for the interface of IT into the wider business strategy.In This Course You Will Learn:ITIL 4's Guiding PrinciplesThe Key ITIL 4 PracticesGeneral Management Practices Service Management PracticesTechnical Management PracticesWe look forward to having you learn more about ITIL 4 with Doug and Suzanne.
