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所在平台: Udemy |
课程主页: https://www.udemy.com/course/itil-4-foundation-practice-test-xw/
课程评论：没有评论
**课程名称:** ITIL 4 Foundation 模拟考试 **课程概述:** 本课程深入探讨ITIL 4的核心理念，强调“价值共创”而非传统的“服务交付”。ITIL 4将服务定义为“一种通过促成客户想要实现的结果，同时使客户无需承担特定成本和风险，从而实现价值共创的方法。” 理解ITIL 4的关键在于掌握“价值”、“结果”、“成本”和“风险”这四个核心概念及其相互关系，这是提供IT服务的基础。 ITIL 4 Foundation 介绍了一个端到端的运营模型，用于开发、交付和持续改进技术支持的产品和服务。该课程面向所有需要理解IT和数字化服务交付基础知识，并希望协助组织拥抱新的服务管理文化的专业人士。它尤其适合刚开始ITIL 4学习之旅或希望巩固现有ITIL知识的专业人士。 此外，ITIL 4 提出了服务管理的“四个维度”，组织在进行服务设计、服务管理设计和改进规划时，需要全面考虑这些维度，以达到平衡的方法。这些维度/视角必须被纳入任何服务设计、服务管理设计和改进计划中。
The first thing you should know about ITIL 4 is that it emphasizes value creation rather than just service delivery.A service, according to ITIL 4, is "a method of enabling value co-creation by facilitating outcomes that customers want to achieve without the customer having to manage specific costs and risks."The key to understanding ITIL 4 is to understand how the terms value, outcomes, costs, and risks have been used, and how this is fundamental to delivering IT services.ITIL 4 Foundation introduces an end-to-end operating model for developing, delivering, and continuously improving technology-enabled products and services.ITIL 4 Foundation is designed for anyone who needs to understand the fundamentals of IT and digital service delivery and wants to assist their organization in embracing the new service management culture. It is intended for professionals who are just beginning their ITIL 4 journey or who want to refresh their existing ITIL knowledge.The second thing you should know about ITIL 4 is that it describes four dimensions of service management that must be taken into account in order for an organization to take a balanced approach. These various dimensions, or perspectives, must be incorporated into any service design, service management design, and improvement plan. (sysaid)
