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所在平台: Udemy |
课程主页: https://www.udemy.com/course/itil-4-foundation-practice-certification-for-itsm-2022/
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课程名称:ITIL 4 基础实践认证(ITSM)2022 课程概述: ITIL(信息技术基础架构库)是一种用于标准化企业内部信息技术服务的选择、规划、交付和维护的框架。其目标是提高效率,确保服务一致交付。ITIL认证的优势在于其广泛认可的框架涵盖了几乎所有企业所需的程序、职责和检查清单。此外,ITIL专业人员为实现组织愿景提供的优势,使其职位成为当今最受欢迎的职业之一。ITIL认证能够帮助个人在IT相关领域获得职业发展。 课程的主要优势包括: 1. **业务与IT的对齐**:提供最佳服务管理实践,明确每项任务的角色,确保可靠和有用的服务,提升客户体验和服务交付成功率。 2. **集成与兼容性**:ITIL 4对于之前版本的重大改进是在于其与主流框架和标准的兼容性,适用于更广泛的实践者。 3. **灵活性实践**:ITIL 4的实践更为简单灵活,提供了一种整体方法,帮助组织适应不断变化的环境。包括34个实践,分为一般管理、技术管理和服务管理。 4. **多样化的认证路径**:完成ITIL 4基础认证后,学习者可以继续攻读不同的模块,最终迈向“ITIL大师”级别,学习者无需一次性完成所有模块,灵活性极高。 5. **适应性与未来保障**:ITIL 4认可商业与技术世界的不断变化,提供适应性和流动性,帮助组织抓住优化运营的机会。 6. **全球认证**:ITIL 4基础认证为个人的资格和服务管理技能设定国际标准,提升国际职业发展空间。 7. **薪资提升**:ITIL 4认证的专业人员在薪资上具有竞争力,激励员工更好地为组织服务。 8. **高效的改进方法**:通过ITIL 4课程,专业人员学习如何识别改进机会,提升组织的运营效率。 9. **增强协作**:在同一框架下培训多个学生,有助于不同部门之间的沟通与协作,群体学习使学生长期保持联系。 10. **客户满意度**:借助ITIL服务生命周期的深入理解,提升服务质量,进而提高客户满意度与业务利润。 该课程将涵盖服务管理的核心概念和维度、ITIL服务价值体系、ITIL指导原则与实践等内容,帮助学员更好地理解和应用ITIL 4框架。
ITIL (Information Technology Infrastructure Library) is a framework for standardizing the selection, planning, delivery, and maintenance of information technology services inside a company. The goal is to increase efficiency and ensure that services are delivered in a consistent manner Benefits of ITIL CertificationITIL is a widely recognized framework that covers procedures, duties, and checklists that are practically universal in all businesses. Furthermore, ITIL positions are among the most in-demand jobs today due to the advantages that ITIL specialists provide in accomplishing the organization's vision with less investment. ITIL specialists are in high demand, and anyone pursuing a career in IT-related sectors can benefit from obtaining ITIL Certification and Aligns the business and ITOffers the best practices for service managementDefines the roles of every task precisely Offers reliable and useful servicesDelivers better customer experienceEnhances service delivery successImproves utilization of resources by lowering costsComprehensive visibility of IT costs and assetsIncreases ability to manage business risk and service disruption or failureSupports constant business change for a stable service environmentThe many benefits of ITIL 4 Foundation certification have made it one of the world's most popular ITSM frameworks. In addition, it has assisted in creating a thriving global community of practitioners who not only assist in upskilling and supporting new students but also provide invaluable insight into where the ITIL 4 Foundation can be improved.When the ITIL 4 Foundation was declared back in November 2017, it rapidly caused an uproar. First, AXELOS announced that this latest iteration would be community-driven, taking advantage of the proficiency in service design, operation, transition, and procedure offered by the worldwide ITIL community. Simultaneously, ITIL 4 would also address the most common hang-ups practitioners had with ITIL V3, presenting a modernized framework more in line with changing practices.Let's take a look at a few of the benefits ITIL 4 Foundation Certification provides:1. Integration and CompatibilityOne of the most significant benefits that ITIL 4 has over its previous version is its compatibility with the leading frameworks and standards. ITIL v3 was exclusively for practitioners.2. Flexible PracticesITIL 4 practices are more straightforward and adaptable. It provides a holistic approach to organizations. The new practices adopted in ITIL 4 helps organizations to adapt to a flexible environment.ITIL 4 includes 34 practices, which are categorized into three categories:General managementTechnical managementService management3. Varied Certification PathOne of the greatest strengths of ITIL 4 is its various modules. The new form of ITIL has changed with the new structure. After completing the ITIL 4 Foundation, you can move on to:ITIL Managing ProfessionalITIL Strategic LeaderITIL Managing ProfessionalITIL Specialist Create, Deliver, and SupportITIL Specialist Drive Stakeholder ValueITIL Specialist High Velocity ITITIL Specialist Direct, Plan, and ImproveITIL Managing ProfessionalITIL Strategist- Direct, Plan, and ImproveITIL leader- Digital and IT strategyTo attain the above designations, learners must complete two modules and move towards the "ITIL Master" level. However, there is no need to complete all the modules together. It is indeed a great advantage for the professionals, and the payment part is considered.4. Adaptability and Future-proofingOne of the biggest stability of ITIL 4 is that it acknowledges how the worlds of business and technology are invariably changing and evolving. As a result, ITIL best practices provide a level of fluidity and adaptability that enables users to take full advantage of any unique opportunities to streamline operations, deliver enhanced services to customers, get the drop on competitors, and more. Even better, with the practitioner community set to provide ongoing and growing insight, ITIL users can appreciate a future-proof system that will continue to accommodate changing circumstances, whatever may come shortly.In competitive industries, this quantity for change can be vital. Circling competitors always have chances to take advantage of static and rigid businesses in the current digital age.5. Worldwide Recognized QualificationITIL 4 Foundation certification sets an international benchmark for your qualification and service management skills. In addition, leading international service providers recognize ITIL 4 certification as a prerequisite for services management experts. Therefore, it boosts your career even at the international level.6. Hike in SalariesOne of the fascinating advantages of getting ITIL 4 Foundation certified is the salary drawn by ITIL 4 certified professionals. Having a good salary is not just a necessity, but it also motivates employees towards performing better, thereby serving the organization in the perfect possible manner. According to PayScale, on average, ITIL certified professionals earn about 74,000 dollars in the US and 9,96,199 lakhs per annum in India.7. A Smart Approach to Improving the InitiativesSmart professionals work smarter ways to exhibit their skills and values. ITIL 4 Foundation courses & workshops provide smart skills to help you identify the potential to improve the initiatives.8. Better Return On Investment (ROI)ITIL 4 Foundation certified professionals help organizations establish robust processes through service strategies, design, improvements, etc. ROI helps the IT operations to run smoothly, thereby maximizing the value and decreasing the service costs. From the employer's perspective, ITIL training and skills can provide value right away and bring efficiency to the IT processes.9. Enhanced CollaborationThe benefit of providing training to numerous students in a single framework is that gradually they become acquainted with the ITIL 4 terminologies. It enhances collaboration and communication between different departments. Group learning makes the students connected for a longer period.It may also be valid to point out that companies that upskill several employees in the same course can often enjoy significant discounts. It is worth keeping in mind if you ever need to sell ITIL 4 to your organization.10. Customer satisfactionWith technology omnipresent in modern businesses, there are certain functions and features that customers expect as standard. For example, you would expect a popular retailer to have a working e-commerce platform and online customer service. Most customers would anticipate the same for every company, from utility suppliers to car manufacturers.ITIL 4 Foundation facilitates valuable insight into the essential business services and features, wherein the ITIL service lifecycle covers continual service advancement, incident management, and development and release. Offering high-quality services to the customers and dissatisfaction due to defects will lead to enhanced customer satisfaction. In return, it leads to more business and can expect profits down the line.which will give you better clarity on the subject. We'll cover key concepts and dimensions of service management, ITIL service value system, ITIL guiding principles and practices, and much more