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所在平台: Udemy |
课程主页: https://www.udemy.com/course/itil-4-foundation-mock-exams/
课程评论:没有评论
课程名称:IT服务管理基础认证实务 课程概述: 通过Gururo提供的最全面的IT服务管理认证模拟测试课程,您可以自信地解锁您的IT服务管理认证!无论您是初学者还是经验丰富的IT专业人士,这门课程都是您第一次通过ITIL® 4基础考试的终极工具。该课程提供240道精心设计的问题,涵盖6场完整的模拟考试,旨在与真实考试格式相匹配,让您体验考试当天面临的挑战。我们的题目与最新的IT服务管理框架相一致,并附有详细的解释,帮助您理解正确和错误答案,确保您没有遗漏任何概念。 课程亮点: - 最大的练习题库:240道问题,让您全面了解所有关键主题。 - 官方考试题目剪切:练习与真实IT服务管理认证考试风格和难度匹配的问题。 - 专家反馈:了解错误并通过深入解释加强薄弱环节。 - 实际考试模拟:定时模拟测试,增强您的信心。 - 设计成功:在这些模拟考试中取得80%或更高的成绩后,您将充分准备好应对真实考试。 考试大纲包括: 1. 介绍:目的和结构,v3与v4之间的关键差异,理解IT服务管理(ITSM)。 2. 服务管理的关键概念:价值与价值共创,通过服务创造价值的方法。 3. 指导原则:聚焦价值,从您所在之处开始,迭代反馈工作,合作与可视化。 4. 服务管理的四个维度:组织与人员、信息与技术、合作伙伴与供应商、价值流与流程。 5. 服务价值系统(SVS)概述:SVS的组成部分,SVS的输入和输出。 6. 服务价值链:计划、改进、参与、设计与过渡、获取/构建、交付与支持。 7. 管理实践:包含一般管理实践和服务管理实践的详细关键实践。 8. 认证考试结构:40道选择题,时长60分钟,及格分数为65%(40分中的26分)。 无论您是刚开始还是希望提高技能,这门课程都非常适合想要节省时间、金钱,最重要的是在第一次尝试中通过IT服务管理认证基础考试的人。不要让您的认证靠运气。今天就开始练习,将您的IT服务管理职业发展到新的高度!
Unlock your IT service management certification with confidence using Gururo's most comprehensive IT service management certification mock test course! Whether you're a beginner or a seasoned IT professional, this course is your ultimate tool to ace the ITIL® 4 Foundation exam on your first attempt.With 240 expertly crafted questions across 6 full-length exams, each designed to mirror the real exam format, you'll experience the same challenges you'll face on exam day. Our questions are aligned with the latest IT service management framework and come with detailed explanations to help you understand both correct and incorrect answers, ensuring that no concept is left unclear.Why choose this course?Largest collection of practice questions: With 240 questions, you'll gain thorough exposure to all key topics.Cloned official exam questions: Practice with questions that match the style and difficulty of the real IT service management certification exam.Expert feedback on every question: Understand your mistakes and strengthen your weak areas with in-depth explanations.Real exam simulation: Timed practice tests simulate the real exam environment to boost your confidence.Designed for success: After scoring 80% or higher on these practice exams, you'll be fully prepared to ace the real exam.Exam Syllabus1. IntroductionPurpose and structureKey differences between v3 and v4Understanding IT Service Management (ITSM)2. Key Concepts of Service ManagementValue and Value Co-creationUnderstanding how value is created through servicesStakeholders in service managementOrganizations, Service Providers, and ConsumersProducts and ServicesService OfferingsService RelationshipsService provision, consumption, and relationship managementKey Concepts of Value Creation through Services3. The Guiding PrinciplesFocus on valueStart where you areProgress iteratively with feedbackCollaborate and promote visibilityThink and work holisticallyKeep it simple and practicalOptimize and automate4. The Four Dimensions of Service ManagementOrganizations and PeopleInformation and TechnologyPartners and SuppliersValue Streams and Processes5. The Service Value System (SVS)Overview of the Service Value System (SVS)Components of the SVSInputs and Outputs of the SVS6. The Service Value ChainPlanImproveEngageDesign & TransitionObtain/BuildDeliver & Support7. Management Practices (Key Practices in Detail)General Management Practices:Continual ImprovementInformation Security ManagementRelationship ManagementSupplier ManagementService Management Practices:Change EnablementIncident ManagementProblem ManagementService Request ManagementService DeskService Level ManagementTechnical Management Practices:Deployment Management8. Certification Exam Structure40 multiple-choice questions60 minutes durationPassing score: 65% (26 correct answers out of 40)Closed-book examWhether you're just starting out or looking to sharpen your skills, this course is perfect for anyone who wants to save time, money, and most importantly, pass the IT service management certification Foundation exam on the first attempt.Don't leave your certification to chance. Start practicing today and take your career in IT service management to the next level!