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所在平台: Udemy |
课程主页: https://www.udemy.com/course/itil-4-foundation-ace-your-exam-with-practice-tests/
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课程名称：ITIL 4 基础：通过模拟测试助您顺利通过考试 课程概述：***在您的认证之旅中，我们始终为您提供技术支持 - 如有任何疑问，请使用问答功能。享受30天退款保证。***准备好征服ITIL 4基础考试，提升您的IT服务管理专业知识了吗？这门全面的课程将是您成功通过考试并深入理解ITIL 4核心概念的终极指南。 课程收获： - **掌握基础知识**：深入了解ITIL 4服务价值系统（SVS），现代服务管理的核心，理解其如何连接各个组成部分以提供价值。 - **探索四个维度**：研究服务管理的关键维度：组织与人员、信息与技术、合作伙伴与供应商，以及价值流与流程。 - **解锁七项指导原则**：学习这些原则如何推动ITIL 4的最佳实践，并能转变您对服务管理的看法。 - **进行真实的测试练习**：通过多种模拟测试来提升知识，识别自身优缺点并跟踪进步。 - **详细解释**：每个答案提供详细解释，增强您对关键概念的理解。 - **考试技巧与策略**：学习提高考试信心和表现的有效技巧与策略。 适合人群： - 准备参加ITIL 4基础考试的IT专业人士。 - 希望提升对现代IT服务管理原则理解的任何人。 - 服务台分析师、IT经理及任何参与IT服务交付的人士。 为什么选择这门课程： 这门课程由具有多年培训和认证经验的ITIL专家设计。您将受益于全面的模拟测试和系统化的学习方法。 立即注册，准备好顺利通过ITIL 4基础考试吧！ ——ITIL 4基础考试关键详情： - 格式：40道选择题 - 通过分数：26/40（65%） - 时长：60分钟（1小时） - 开卷：否 - 考试方式：在线监考或在认证培训中心亲自参加 考试内容： 考试涵盖ITIL 4框架的关键概念和术语，包括： - 服务管理的关键概念：服务、效用、保障、价值共创、客户、用户、服务关系、结果、产出、成本和风险。 - 服务管理的四个维度：组织和人员、信息和技术、合作伙伴和供应商、价值流和流程。 - ITIL服务价值系统（SVS）：指导原则、治理、服务价值链、实践和持续改进。 - 34项ITIL实践：一般管理、服务管理和技术管理实践。 - ITIL指导原则：关注价值、从当前状态开始、迭代进步与反馈、协作与提升可见性、整体思考与工作、保持简单和实用、优化与自动化。 准备建议： - 官方ITIL 4基础书籍：考试的核心参考资料。 - 认证培训课程：参加课程可以提供对复杂主题的宝贵见解与澄清。 - 模拟考试：完成模拟考试有助于确定需要进一步学习的领域。 - 考试注册：您可以通过认证培训组织或直接通过PeopleCert，AXELOS的考试机构注册考试。考试费用因提供者和地点而异。 其他信息： ITIL 4基础认证是更高层次ITIL认证的前提。 该认证在全球范围内得到认可，展示您对ITIL最佳实践的理解。 ITIL认证在IT服务管理行业中受到雇主的高度重视。
***You are always technically supported in your certification journey - please use Q & A for any query.You are covered with 30-Day Money-Back Guarantee.***Ready to conquer the ITIL 4 Foundation exam and elevate your IT service management expertise? Look no further! This comprehensive course is your ultimate guide to acing the exam and gaining a deep understanding of ITIL 4's core concepts.What You'll Gain:Master the Fundamentals: Dive into the ITIL 4 Service Value System (SVS), the heart of modern service management. Understand how it connects different components to deliver value.Navigate the Four Dimensions: Explore the critical dimensions of service management: Organizations & People, Information & Technology, Partners & Suppliers, and Value Streams & Processes.Unlock the Seven Guiding Principles: Learn how these principles drive ITIL 4 best practices and can transform your approach to service management.Practice with Realistic Tests: Sharpen your knowledge with a variety of practice tests that mimic the actual exam format. Identify your strengths and weaknesses and track your progress.Detailed Explanations: Get detailed explanations for each answer, reinforcing your understanding of key concepts.Exam Tips & Strategies: Learn valuable tips and strategies to boost your confidence and performance on exam day.Who This Course Is For:IT professionals preparing for the ITIL 4 Foundation exam.Anyone seeking to improve their understanding of modern IT service management principles.Service desk analysts, IT managers, and anyone involved in delivering IT services.Why Choose This Course:This course is designed by ITIL experts with years of experience in training and certification. You'll benefit from comprehensive practice tests, and a structured approach to learning.Enroll Now and Get Ready to Ace the ITIL 4 Foundation Exam!--ITIL 4 Foundation Exam Key Details:Format: 40 multiple-choice questionsPassing Score: 26/40 (65%)Duration: 60 minutes (1 hour)Open Book: NoDelivery Methods: Online proctored or in-person at an accredited training centerExam Content:The exam covers the key concepts and terminology of the ITIL 4 framework, including:Key Concepts of Service Management: Service, utility, warranty, value co-creation, customer, user, service relationship, outcome, output, cost, and risk.The Four Dimensions of Service Management: Organizations and people, information and technology, partners and suppliers, value streams and processes.The ITIL Service Value System (SVS): Guiding principles, governance, service value chain, practices, and continual improvement.The 34 ITIL Practices: General management, service management, and technical management practices.ITIL Guiding Principles: Focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate.Preparation:Official ITIL 4 Foundation Book: This is the core reference material for the exam.Accredited Training Course: Attending a course can provide valuable insights and clarification on complex topics.Practice Exams: Completing practice exams can help you identify areas where you need further study.Exam Registration:You can register for the exam through an accredited training organization or directly through PeopleCert, AXELOS' examination institute. Exam fees vary depending on the provider and location.Additional Information:The ITIL 4 Foundation certification is a prerequisite for higher-level ITIL certifications.The certification is globally recognized and demonstrates your understanding of ITIL best practices.ITIL certifications are highly valued by employers in the IT service management industry.
