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所在平台: Udemy |
课程主页: https://www.udemy.com/course/itil-4-executive-review-course/
课程评论：没有评论
课程名称：ITIL 4 - 全景概述 课程概述：ITIL® 4全景概述课程由Dr. Suzanne Van Hove与Doug Tedder主办。两位讲师均为ITIL专家，拥有超过20年的从业、咨询和教学经验。在本课程中，Doug和Suzanne将分享他们的个人经验，并帮助学员了解ITIL 4的主要内容。该课程旨在帮助IT服务管理专业人员掌握ITIL 4及其所提供的一切，特别是对曾学习并通过ITIL V3基础考试的学员，能帮助他们了解ITIL 4的新特性。需要注意的是，本课程并不旨在帮助学员准备ITIL 4基础考试，若您希望参加ITIL 4基础考试，建议参加GogoTraining提供的全面认证ITIL 4基础培训课程。 ITIL 4的核心内容：ITIL 4结合了ITIL V3的精华，并扩展至数字化转型的关键原则，为企业提供更全面的信息技术管理系统。这使得ITIL能够应对现代复杂快速的工作环境，设计出适应当今服务经济的组织管理框架。ITIL 4涵盖了技术产品的全面交付与维护，提供管理信息技术与更广泛的业务战略对接的指导工具。 在本课程中，您将学习到： - IT服务管理的关键概念 - 服务管理的四个维度 - 服务价值系统 - 服务价值链 我们期待与您一起通过Doug和Suzanne的课程深入理解ITIL 4。如有关于认证ITIL 4课程及职业发展的任何问题，请通过发送电子邮件至customerservice@GogoTraining.com或拨打877.546.4446与我们联系。
The ITIL® 4 Big Picture course is brought to you by Dr. Suzanne Van Hove and Doug Tedder. Both are ITIL Experts with each bringing over 20 years experience working, consulting and teaching in the field.In this course Doug and Suzanne will share their personal experiences with you while they bring you up to speed on ITIL 4. The course was created to help IT Service Management Professionals get a handle on ITIL 4 and all it has to offer. Please note that this course introduces ITIL 4 and discusses the differences between ITIL V3 and ITIL 4. If you have studied and passed the ITIL V3 Foundation Exam this is the perfect way to understand the new features of ITIL 4. This course is not designed to prepare you to take and pass the ITIL 4 Foundation exam. If you want to prepare to take and pass the ITIL 4 Foundation exam or are new to ITIL or IT Service Management, then you will want to take the full and accredited ITIL 4 Foundation Training Course from GogoTraining.What is ITIL 4 All About?ITIL 4 combines the best of ITIL V3 and expands it to include the key principals of Digital Transformation providing a larger systems application of ITIL into the enterprise. This brings ITIL into the fast-paced complex world we live in. ITIL 4 is designed to give organizations a comprehensive system for the management of information technology in our modern service economy. In so doing it covers the full delivery and sustenance of tech-enabled products and provides guiding tools to for the interface of IT into the wider business strategy.In This Course You Will Learn:Key concepts of IT service managementThe four dimensions of service managementThe Service Value System The Service Value ChainWe look forward to having you come up to speed on ITIL 4 with Doug and Suzanne. If you have any questions about the Accredited ITIL 4 Curriculum and how to best advance in your ITIL Career, please contact us by emailing customerservice@GogoTraining.com or by calling us at 877.546.4446.
