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所在平台: Udemy |
课程主页: https://www.udemy.com/course/it-supportoperation-analystsystem-adminhelpdesk-all-inone/
课程评论：没有评论
课程名称：初学者服务台分析师课程 课程概述：本课程旨在帮助您在IT领域入门。如果您是IT新手或者正在为工作面试做准备，那么您来对地方了。本课程将帮助您通过技术面试，并提升您对服务台的基本理解与知识。课程通过真实案例教授如何通过电话或远程访问解决基本的IT相关问题，支持L1和L2级别的故障排除。 课程由一位拥有6年行业经验并在政府部门工作的老师设计，因此您可以放心，您将获得在IT行业成功所需的所有材料。课程内容包括但不限于以下主题： - MS Outlook常见问题（未更新、发送/接收错误、添加/删除额外邮箱） - Active Directory的理解 - IT在实施合适的组策略以保护账户中的角色 - 通过CMD更新组策略 - 多屏显示问题（包括Citrix应用程序） - 一般应用程序故障排除（在每个L1、L2职位中都是非常重要的） - 组织应用程序安装的优选方法（您不必使用管理员凭据进行安装） 本课程为那些希望在IT服务领域打下坚实基础的初学者提供了极具价值的学习机会。
This course will teach you to start within the IT field. If you are new to IT or preparing for a job interview then you are in the right place. The course will assist you to crack the technical round, and up-skill the current knowledge, and basic understanding of the Service Desk. The course is designed with the real-life example of how to resolve basic IT related issues over the phone or by remote into the machine. The course supports troubleshooting in Level 1 and Level 2.The course is developed by a person who has 6 years of industry experience and who is currently working with the government sector. Therefore, don't stress you are in good hands where you gather all the required materials that are needed to excel in the IT industry.The Course Consists of but is not limited to the following: -MS Outlook Common Issues (Not Updating, Send/Receive Error, Adding/Removing additional Mailbox)Active Directory UnderstandingIT Role in implementing the right group policy to secure accountsGroup Policy Update through CMDMulti-Screen Display Issues (including Citrix Apps)General Application Troubleshooting ( Very Very Important as you will do this in every L1,L2 Job)Preferred Method for the organization to install the organizational Application (You don't have to use your admin credentials for installation)
