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所在平台: Udemy |
课程主页: https://www.udemy.com/course/it-support-troubleshooting-tips-for-clinical-environments/
课程评论：没有评论
课程名称：临床环境中的IT支持与故障排除技巧 课程概述：在本课程中，我们将探讨作为IT支持技术员在医疗IT环境（如医院）中工作的一些独特方面。课程涵盖的主题包括： - 临床环境中通常使用的各种硬件和软件 - 关于GDPR和敏感数据的数据保护 - 感染控制程序如何应用于IT支持技术员 - 使用Windows兼容模式的一些技巧 本课程还包含一些与医疗环境中常见支持工单相关的真实案例研究。与典型的办公室环境不同，医院面临的某些挑战具有独特性，需要考虑感染控制等因素，以及根据提出支持工单的区域当前情况而变化的优先事项，例如患者所在的病房。 医疗行业也是少数可能使用多个IT部门服务的地方之一，您需要能够识别您所在区域负责的设备，通常通过检查设备上可能存在的标签以及设备类型来实现。
Over this course, we'll be covering some of the unique aspects of working as an IT Support Technician within a healthcare IT environment such as a hospital.Topics covered include the following:* Various types of hardware & software typically found in clinical environments* Data protection with regards to GDPR and sensitive data* How infection control procedures apply to IT Support Technicians* Some tips on using Windows Compatibility ModeAlso included on this course are some real-world case studies relating to typical support tickets that you might encounter when working in a healthcare setting, especially within a clinical area.Unlike a typical office environment, some of the challenges you'll find in a hospital particularly are unique in nature, as they require keeping in mind aspects such as infection control, and priorities that can often change, depending on the current situation in the area where the support ticket came from, for example a ward containing patientsHealthcare is also one of the few places that might use the services of more than one IT department, and you'll need to be able to identify which equipment your area is responsible for, usually by examining any stickers that may be located on the equipment and also the type of equipment in question.
