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所在平台: Udemy |
课程主页: https://www.udemy.com/course/it-support-and-service-desk-part1/
课程评论：没有评论
课程名称：IT支持与服务台工作 - 初学者速成课程 课程概述：本课程并不是另一个仅仅教授如何配置Windows 10或Outlook的课程。它旨在模拟一个真实的服务台环境，展示你在第一天工作时可以期待的内容。课程将帮助你了解作为IT服务台分析师的一些基本程序、工具、应用和职责。你需要具备一些基础的IT技能和知识才能参与此课程，该课程面向希望在IT领域找到工作的人员，而不是想了解HDMI端口的人。你可以期待以下内容： - 实际服务台工具：如Jira Service Desk和Confluence - 远程支持工具和沟通工具（微软Exchange账户） - 硬件和软件的高层次概述 - Microsoft Office 365介绍 - 基本ITIL术语 - IT和人力资源专家的建议……等等 我将为你展示启动职业生涯所需的所有基本要素，模拟你作为IT帮助台专家的第一天工作。请不要期待逐步的操作说明，这里仅提供硬件、软件和程序的高层次概述。有了这门课程，你可以在此基础上继续发展。该课程还有第二部分，涵盖更多高级主题（如云计算、虚拟化、监控等）。现在就加入，了解成为IT服务台专家所需的知识！
This is not yet another course showing you how to configure Windows 10 or Outlook. This course is designed to simulate a real Service Desk environment and show you WHAT you can expect in your first days. Yes - you read that right - I will simulate your first days!This course is designed to help you understand some basic procedures, tools, applications, and duties as an IT Service Desk Analyst.You have to have some basic IT skills and knowledge if you want to join my course. This course is designed for people who want to get a job in IT, not for people who want to learn what an HDMI port is. I expect and assume you have some basic IT skills.Here is what you can expect:Real service desk tools: Jira Service Desk and ConfluenceRemote support tools and communication tools (Microsoft Exchange account)High level overview of hardware and softwareIntroduction to Microsoft Office 365Basic ITIL termsTips from IT and HR specialist...and more...I show you all the essentials to kick off your career. I simulate your first days as an IT Help Desk Specialist.Do not expect step-by-step instructions here - no way! This course includes high-level overview sections only for hardware, software, and procedures. Thanks to this course, you can take it from there.There is part 2 of this course covering more advanced topics (cloud, virtualization, monitoring, and more).Join now and see what you need to know to work as an IT Service Desk Specialist!Join now!
