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所在平台: Udemy |
课程主页: https://www.udemy.com/course/it-support-and-service-desk-part-2/
课程评论：没有评论
课程名称：IT支持与服务台 - 第二部分 - 更高级主题 课程概述：这是我关于IT服务台的课程的第二部分。您将深入学习服务台工具、虚拟化、云软件、Web应用程序和IT资源监控。本课程并不是另一门教您如何配置Windows 10或Outlook的课程，而是模拟真实的服务台环境，让您了解第一天上班时会遇到的情境。课程设计旨在帮助您理解作为IT服务台分析师的一些基本程序、工具、应用程序和职责。参加本课程需具备一定的IT基础知识，因为这是为那些希望在IT领域找工作的学员而设的，非针对想了解HDMI端口的人。 在本课程中，您可以期待学习到： - 实际服务台工具：Zoho Service Desk - 虚拟化概述（Hyper-V和Virtual Box） - WEB应用：学习如何托管自己的网站！ - 监控工具（PRTG, Nagios） - 企业密码管理工具（Thycotic, PPS） - 安全概念（DNS过滤、云备份、证书概述） - TrueNAS虚拟机 - IT程序（KPI、目标、SMART、职业发展） - 大量实用技巧与窍门等内容 本课程提供您职业发展的基本要素，模拟您作为IT帮助台专家的第一天工作。请注意，本课程不提供逐步的操作指南，而是着重于硬件、软件和程序的高级概述。通过本课程，您可以为自己的职业生涯打下坚实的基础。立即加入我们吧！
This is Part 2 of my course dedicated to IT Service Desk. Learn more about Service Desk tools, virtualization, cloud software, web applications, and monitoring of IT resources.This is not yet another course showing you how to configure Windows 10 or Outlook. This course is designed to simulate a real Service Desk environment and show you WHAT you can expect in your first days. Yes - you read that right - I will simulate your first days!This course is designed to help you understand some basic procedures, tools, applications, and duties as an IT Service Desk Analyst. This is part 2 of my course dedicated to IT Service DeskYou have to have some basic IT skills and knowledge if you want to join my course. This course is designed for people who want to get a job in IT, not for people who want to learn what an HDMI port is. I expect and assume you have some basic IT skills and have a good understanding of things I have covered in Part 1 (e.g. SLA, DHCP, Bitlocker).Here is what you can expect in this course:Real service desk tools: Zoho Service DeskOverview of virtualization (Hyper-V and Virtual Box)Web application - learn how to host your own website!Monitoring (PRTG, Nagios)Eneterprise Password Managers (Thycotic, PPS)Security concepts (DNS filtering, cloud backups, overview of certificates)TrueNAS as a virtual machineIT Procedures (KPIs, goals, SMART, advancing your career)A lot of tips and tricks...and more...I show you all the essentials to kick off your career. I simulate your first days as an IT Help Desk Specialist.Do not expect step-by-step instructions here - no way! This course includes high-level overview sections only for hardware, software, and procedures. Thanks to this course, you can take it from there.Join now!
