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所在平台: Udemy |
课程主页: https://www.udemy.com/course/it-service-management-course/
课程评论：没有评论
课程名称：ITIL 4基础认证考试准备 - 完整培训 课程概述：本课程并不与AXELOS相关联或得到其支持。ITIL 4（信息技术基础设施库）集成了多个行业的最佳实践和世界一流公司的经验。ITIL 4基础介绍了一种端到端的运营模型，旨在创建、交付和持续改进技术驱动的产品和服务。该课程适合任何希望了解信息技术和数字服务交付关键概念，并希望帮助其组织适应新服务管理文化的人员，尤其是刚开始ITIL 4旅程的专业人士或希望更新自己知识的人士。 课程时长为3小时，提供全面、详细、清晰的ITIL 4基础指南，以及如何将其应用于组织的日常活动。课程深入探讨了ITIL 4基础框架，包括四个维度、指导原则、服务价值系统以及IT服务管理最佳实践。同时，课程通过真实案例帮助学员全面理解ITIL 4基础框架，并提供3套考试及240个问题的答案。最后的视频/课程包含上述考试和问题的PDF形式资料。 课程分为五个部分： 1. **课程介绍**：提供ITIL 4、IT服务管理、四个维度、服务价值系统等定义。 2. **服务管理概念**：讲述价值与价值共创、组织、服务提供者/消费者及其他利益相关者、产品与服务、服务关系、价值结果、成本及风险等内容。 3. **服务管理的四个维度**：详细且简单地解释组织与人员、信息与技术、合作伙伴与供应商、价值流与流程，并包含真实案例。 4. **服务价值系统**：包括机会、需求与价值，逐一讨论指导原则、治理、服务价值链、持续改进，并包含真实案例。 5. **服务价值系统的34项实践**：逐一讲解这34项实践，并包含真实案例。 在报名参加课程之前，请务必查看提供的免费课程视频内容！
NON-AFFILIATION DISCLAIMER: THIS COURSE IS NOT ASSOCIATED WITH NOR ENDORSED BY AXELOS.ITIL 4 - the Information Technology Infrastructure Library is the conglomerate of Best Practices from several Industry sector and world class company. ITIL4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing knowledge.This 3 hour course provides a full, highly-detailed, thorough and clear guide to ITIL 4 Foundation and how to implement it into the organizational day-to-day activities.This course offers an exceptional thorough look at the ITIL 4 Foundation framework as it goes through the Four Dimensions, the Guiding Principles, Service Value System, and the IT Service Management Best Practices.This course will help you gain a perfect understanding on the ITIL 4 Foundation framework with REAL LIFE EXAMPLES, 3 Exams and +240 QUESTIONS WITH ANSWERS!NOTE THAT THE LAST VIDEO/LESSON CONTAINS 3 Exams and +240 QUESTIONS WITH ANSWERS IN PDF FORM.PLEASE DO TAKE A LOOK AT THE VIDEOS PROVIDED FOR FREE BEFORE ENROLLING IN THIS COURSE!This course is divided into 5 sections:The first section acts as an introduction to the course, it provides you with definitions such as ITIL4, IT Service Management, the Four Dimensions, the Service Value System and more.The second section speaks of the Concepts of Service Management, such as, Value and Value co-creation, Organizations, service providers/consumers, and other stakeholders, Products and services, Service relationships, Value outcomes, costs, and risks.The third section contains a very detailed and simple explanation of the Four Dimensions of Service Management, such as, Organizations and People, Information and Technology, Partners and Suppliers, Value Streams and Processes, INLCUDING REAL-LIFE EXAMPLES.The fourth section contains a very detailed and simple explanation of The Service Value System, including, Opportunity, Demand and Value, The Guiding Principles -in which we'll talk about each one separately- , Governance, Service Value Chain, Continual Improvement, INLCUDING REAL-LIFE EXAMPLES..The fifth part is part of The Service Value System, here we'll go through each of the 34 Practices INLCUDING REAL-LIFE EXAMPLES.PLEASE DO TAKE A LOOK AT THE COURSE CONTENT BEFORE ENROLLING IN THIS COURSE!
