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所在平台: Udemy |
课程主页: https://www.udemy.com/course/it-help-desk-ticketing-tool-for-l1-support/
课程评论：没有评论
**课程名称：IT帮助台工单工具（L1支持）** **课程概述：** 本电子学习课程旨在指导学员如何在任何组织中创建和管理IT支持工单。课程特别适合初学者和新加入L1支持岗位的员工。课程将深入讲解工单的生命周期，以及支持人员在每个阶段需要承担的职责。通过学习如何正确更新和管理支持工单，学员能够提升客户满意度，并更好地展示其处理终端用户支持工单的能力。 **核心内容：** * **IT帮助台工单工具（L1支持）入门** * **工单生命周期管理** * **JIRA Service Management** * **JIRA事件工单创建** * **JIRA服务请求创建** * **事件工单创建 - Manage Engine** * **服务请求创建 - Manage Engine** **课程亮点：** 帮助台工单系统能够从各种渠道收集、组织和跟踪所有客户支持的查询，并在一处进行管理。通过简化流程、组织信息和优化互动，帮助台系统可以有效防止重要请求被遗漏。 **目标受众：**
In this E-Learning you will be Guided for Creating and Managing the IT support tickets in any organization. This course will be beneficial for the Freshers and Associates who is joining as L1 Support for any organization. This E-learning explains the Life cycle of the ticket and what is required from Support person at each level. Properly updating and managing the Support ticket will increase the Customer Satisfaction and help the analyst to demonstrate their skills in Handling the End User Support tickets.Course Content:Introduction to Ticketing Tool for L1 IT SupportTicket Life Cycle ManagementJIRA Service ManagementJIRA Incident Ticket CreationJIRA Service Request CreationIncident Ticket Creation - Manage EngineService Request Creation - Manage EngineIn this E-Learning you will be Guided for Creating and Managing the IT support tickets in any organization. This course will be beneficial for the Freshers and Associates who is joining as L1 Support for any organization. This E-learning explains the Life cycle of the ticket and what is required from Support person at each level. Properly updating and managing the Support ticket will increase the Customer Satisfaction and help the analyst to demonstrate their skills in Handling the End User Support tickets. A helpdesk ticketing system collects, organizes, and tracks all of your customer support queries from various channels and manages them from one place. With their ability to streamline processes, organize information, and simplify interactions, helpdesks prevent important requests from slipping through the cracks
