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所在平台: Udemy |
课程主页: https://www.udemy.com/course/it-engineer-desktop-support-service-desk-interview-prep/
课程评论：没有评论
**课程名称：** IT支持/远程支持/服务台/面试准备 **课程概述：** 本课程专为寻求IT支持一线工作的求职者设计，旨在帮助您为技术面试做好充分准备，并提升您的IT领域专业技能。课程内容涵盖了技术支持、远程支持和服務台领域的核心知识，并以问答形式呈现，包含实际案例和生活场景，助您顺利通过技术面试。 **课程内容模块：** * **ITIL与工单系统：** 涵盖ITIL基础知识、服务请求、事件、问题、临时解决方案、服务水平协议（SLA）以及工单系统的实际应用场景。 * **Active Directory：** 深入讲解域、工作组、域控制器、组织单位（OU）等概念，以及用户账号创建、密码重置、RSAT工具的使用等。 * **网络基础：** 学习IP地址、DNS、DHCP、代理服务器、NAT、路由器、交换机、防火墙、杀毒软件、VPN、网络打印机、OSI模型、端口号、TCP/IP等关键网络知识。 * **Outlook与备份：** 掌握Outlook的配置、OST文件、PST文件、归档以及Outlook的实用工具。 * **故障排除：** 学习网络故障、硬件故障、软件故障、安全故障等各类问题的排查策略和方法。 本课程是IT求职者和在技术面试中遇到困难的人士的理想选择。
Are you looking for IT support Tier one job ? Are you ready for Technical interview? Do you need to built your skills on IT Filed ? if yes , then you are in right course. here you will find everything you need to pass your technical interview. I have designed this course based on Questions and answers which covered all area that related to Technical support / Desktop support and service desk including Examples and real life scenarios These questions and answer suitable for job hunter and people who stuck in technical interview. I have divided this course as below:ITIL and Ticketing system: ITIL, service request , incident , problem ,Workaround ,SLA and Ticketing System including Real life scenario Active Directory: Domain, Workgroup, Domain controller, OU , how to reset password , create user account , RSAT tool....ectNetwork: IP address , DNS, DHCP,Proxy server ,NAT router , switch ,Firewall , Antivirus , VPN , Network printer ,OSI model , ports number ,TCP/IP....etc.Outlook and backup: How to configure outlook ,OST file , PST file ,Archiving and outlook tool...etcTroubleshooting: Strategies to Troubleshoot issue , Network issue , hardware issue , software issue , security issue...ect
