|
所在平台: Udemy |
课程主页: https://www.udemy.com/course/it-basics-for-end-users-and-helpdesk-staff/
课程评论：没有评论
**课程名称：** 计算机基础课程：Windows 10 的 IT 和桌面支持 **课程概述：** 本课程面向已具备计算机基本使用知识的学习者，旨在教授日常企业计算机网络中常见的 IT 基础知识和桌面支持问题。课程内容涵盖计算机硬件和计算机网络，并以运行 Windows XP、7 或 10 的 PC 为例。课程内容广泛，从安装缺失的打印机到解决电子邮件问题的故障排除，无所不包。 **主要教学内容示例：** * **初步故障排除的物理检查：** 包括确保线缆连接正确等。 * **常见的 PC 性能缓慢修复方法：** 介绍如何使用任务管理器实用程序（包括图形用户界面和 Windows 命令行）。 * **识别待排查问题的计算机操作系统。** * **确定计算机系统的设备主机名和IP地址。** * **多显示器设置概览：** 如何访问多显示器设置，以及如何在计算机上更改屏幕顺序和屏幕分辨率。 * **设置组织本地区域网络中的网络打印机。** * **创建有效的帮助台工单：** 包含如何填写帮助台工单以快速解决问题，以及如何有效转交不同内部 IT 部门的工单。
This course assumes that you have some previous knowledge of the fundamental basics on how to use a computer and covers the basic IT essentials of desktop support issues that can come up in a company computer network on a daily basis, including computer hardware and computer networking, assuming your PC is running Windows XP, 7 or 10, covering everything from installing missing printers to troubleshooting problems with email messages.Some examples of included modules are as follows:· Physical checks that can be completed during initial troubleshooting, such as making sure that cables are plugged in correctly.· Some of the common fixes for slow PCs, including how to use the Task Manager utility, both through the GUI and through the Windows command line.· How to identify the operating system of a computer you are investigating a problem with.· How to determine the hostname and IP address of a computer system· An overview of where to access settings for multiple monitors and how to change the screen order and screen resolution on a computer.· How to setup a network printer that is located on your organisation's local area network.· Information on what to include within a helpdesk ticket so that an issue can be resolved as quickly as possible, also useful for passing tickets between internal IT departments.
