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所在平台: Udemy |
课程主页: https://www.udemy.com/course/isoiec-20000-service-management-lead-auditor-exam/
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课程名称：ISO/IEC 20000 - IT服务管理首席审计员考试 课程概述： ISO/IEC 20000是一系列针对IT服务管理的国际标准，其中ISO 20000-1:2018标准是唯一可认证的标准，基于计划、执行、检查和行动的质量哲学。无论是服务经理还是执行该标准的专业人员，无论水平如何，都需要验证自己在服务管理系统(SMS)方面的专业知识。该“知识验证考试”旨在帮助专业人士和候选人自我评估对ISO 20000标准及其核心概念（如服务水平协议(SLA)、服务目录、服务组件等）的理解。 课程的主要目标是帮助那些寻求相关认证的专业人士和候选人。值得注意的是，这是一个自我辅助考试，而非官方认证。通过参与测试，考生能够提升对ISO/IEC 20000-1:2018规定的服务管理系统审计的知识和技能。 课程增值： 1. 通过考试可获得讲师颁发的证书。 2. 提供后续学习的路线图。 考试组成： 在线考试将评估以下领域： - 新版ISO 20000-1标准的发布 - 高层结构(HLS) - PDCA方法 - 将SMS视为组织背景的能力 - 服务管理系统中的领导角色 - 支持功能 - 操作控制 - 内部审计 - 持续改进 思考建议： 无论您认为自己在ISO 20000方面多么精通，参加此次考试以进行自我评估都是非常重要的。这将帮助您识别知识的缺口或证明您的专业能力。无论如何，参与考试将使您受益匪浅。 新审计案例研究： 本课程提供三份独家审计案例研究，您需要评估情况并选择正确的选项。错误选择后会提供解释，您还可以在问答环节讨论案例研究。 官方审计员考试与模拟考试的区别： 1. 官方考试为书面测试，模拟考试为选择题。 2. 官方考试有四个部分，模拟考试有三个部分。 3. 官方考试的最后部分为三份书面审计案例研究，而模拟考试则以选择题形式提供案例研究。 课程特点： 此考试的设计本身就是一个学习过程，包括答案解析及检查，帮助您对照自己的答案进行改进。此外，本课程提供一个为期一个月的100%无条件退款保证。 如需咨询和投诉，课程右侧的讨论论坛可用于讨论特定问题和反馈遇到的问题。
ISO/IEC 20000 is a series of international standards for IT service management. ISO 20000-1:2018 standard is the only auditable standard that companies certify to. It is made on the quality philosophy of Plan, do check, and Act Cycle. Organizations have to check themselves whether their operations are done according to the planning phase or not. Similarly, if you are a service manager or working professional managing or implementing ISO 20000 either as a beginner, or expert you also have to check your expertise in Service Management systems (SMS). This "lead knowledge validation exam" helps you to check and validate your knowledge on ISO 20000 standard and its fundamental concepts like SLAs, service catalog, service components, etc. The objective of the ISO/IEC 20000 Lead Auditor exam tests is to help professionals and candidates who are seeking the accredited certification in the subject area, this is therefore a self-aid exam, not an official accredited certification. We expect by taking these tests candidates will suffice and improve their knowledge and skills regarding the auditing of a Service Management System (SMS) as specified in ISO/IEC 20000-1:2018.-----------------------------------------------------------Value Addition Alerts:1. Passing Certification Awarded By Instructor2. Road Map for Further LearningCertification: Udemy does not provide certification for exams, they only do in the case of Video Courses. But the great news here is, we have empowered our paid students to have a certificate, once they qualify by 80% in the exams. It is a manual process, in which learners are requested to submit evidence of qualification and apply for the certificate. The certificates are issued at the end of a month.--------------------------------------------------------------Exam CompositionYou will be assessed when you take this online exam in the following areas (Course Objectives):· The publication of the new ISO 20000-1 standard· The HLS (High-level Structure)· PDCA Approach· Context of organization keeping SMS in perspective· Leadership role in service management systems· Support Functions· Operation Controls· Internal Auditing· Improvement--------------------------------------------------------------Food for ThoughtBe Familiar with ISO 20000-1:2018 knowledge which you hold...If you think you are an expert in ISO 20000 after taking courses on the subject and working with ISO 20000-1...You need to hold on!Join this exam and self-assess yourself!Maybe you need to learn and learn...Or you can prove your knowledge and expertise by successfully completing this exam.Both ways, you are in a win-win situation.-----------------------------------------------------------Alert >> New Audit Case Studies: This course comes with exclusive 3 audit case studies. You need to assess the situation and select the right option. If in case you select the wrong option, there is an explanation provided at the end of the assessment. Moreover, you can discuss the audit case studies as well in Q & A by stating the reference code provided with each study. There can be other correct alternatives for case studies, so you are free to share the alternative with reference to the specific case.-----------------------------------------------------------Official Lead Auditor Exam Versus Lead Auditor Practice Exam:1. Official LAC Exam is a written one, the Practice LAC exam is MCQ-based.2. Official LAC exams have four different sections, Practice LAC exam has three different sections.3. Official LAC exams have the last section for three written audit case studies, Practice LAC exam has a section for case studies containing 3 cases but answers are stated in MCQ-type. In order to provide students with a realistic simulated environment, students can post their answers in Q/A sections, by stating the reference code provided with each study; where the instructor can respond to their answers.-----------------------------------------------------------Note: ISO 20000-1 standard is a copyrighted document of ISO. We will not be sharing the standard. Please purchase it from the ISO store.Good news: We will be adding more content for example case studies to practice tests in the future. If you feel that you lack the knowledge you can take ISO 20000 courses from Udemy or the instructor to guide you on gaining ISO 20000-1 knowledge.-----------------------------------------------------------Explanation of Answers: At the end of the assessment you will be provided with a result sheet that includes correct answers as well as the reason or explanation for the answer. So this exam is itself a learning process. You can improve your learning by assessing your answers against the explanation provided.-----------------------------------------------------------One Month Money Back Guarantee: Don't forget One Month's 100% Money Back Guarantee without inquiry. This means you have unconditionally no risk when registering for this Exam.-----------------------------------------------------------Ask Questions & Report Complaints: A discussion forum on the right side of this course can be used to discuss specific queries and report problems you are facing about the content of the course.
