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所在平台: Udemy |
课程主页: https://www.udemy.com/course/iso-9001-seven-principles-of-quality-management/
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课程名称：ISO 9001质量管理七原则 课程概述：欢迎参加此质量管理七原则课程。该课程适合所有级别的学习者。我将通过演示文稿、配音和背景音乐来教授该课程。在这个课程中，您将学习ISO 9000的七个原则。ISO 9000是ISO 9001的补充，提供指导和进一步的信息。您将学习到： - 客户导向 - 领导力 - 人员参与 - 过程方法 - 持续改进 - 基于证据的决策 - 关系管理 在当今市场，能够有效地为客户提供价值是最重要的。这只有通过有效的资源利用、领导力以及识别客户需求和要求才能实现。任何类型和规模的组织都可以实施ISO 9001，组织可以将其作为通用管理系统，并根据自身需求进行调整。 ISO 9001要求组织确定利益相关方的需求和期望，然后开发一个系统以满足这些要求。这些要求必须根据变化的情况和趋势定期进行评估和更新。ISO 9001是一个基于风险的系统，其核心目的是防止不良事件的发生。因此，理解每项活动、利益相关方及内部或外部因素相关的风险至关重要。此外，此类评估可以导致发现新机会。在分析不同系统和与利益相关方沟通时，您将意识到新的机会。这些机会可能涉及创新、改善条款和条件、投资新基础设施或新的培训机会。 持续改进是质量管理的基础概念。这意味着领导层或高层管理必须定期重新评估管理系统。必须制定程序，以便他们评估和审查其行动的影响。这些报告可以帮助他们在未来做出更好的决策，并重新启动计划-执行-检查-行动的周期。
Welcome to this Seven Principles of Quality Management. This course is suitable for all levels.I'll teach you this course using a presentation and voiceover with background music.In this course, you'll learn about the ISO 9000's Seven Principles. ISO 9000 is complementary to ISO 9001 and provides guidance and further information. You'll learn about:Customer FocusLeadershipEngagement of peopleProcess ApproachImprovementEvidence-based decision makingRelationship ManagementThere's nothing more important in today's market than the ability to effectively deliver value to your customers. It is only possible through efficient resources utilization, leadership, and identifying customer needs and requirements.Any organization-type of any size and in any industry can implement ISO 9001. An organization can use it as a generic management system and tailor it to their needs.ISO 9001 requires organizations to determine the needs and expectations of their interested parties. They then develop a system that enables them to fulfill the requirements. These requirements must be regularly evaluated and updated based on changing circumstances and trends.ISO 9001 is a risk-based system. A core purpose of the entire management system is to prevent adverse events from occurring. Therefore, it's vital to understand the risks associated with each activity, interested party, and internal or external factors. Furthermore, such assessments lead to the discovery of new opportunities. While analyzing different systems and communicating with interested parties, you will become aware of new opportunities. These can be opportunities for innovation, improved terms, and conditions, investments in new infrastructure, or new training opportunities.A foundational concept of quality management is continual improvement. It means that leadership or top management must reassess the management system at regular intervals. There have to be procedures in place for them to evaluate and assess the effect of their actions. These reports can help them make better decisions in the future and restart the cycle of plan-do-check-act.
